Arpan is the chief practice officer for Financial Services, Telecom and Digital.
He comes with 17 years of experience spanning consulting and business management roles, enabling large organizations to improve business performance through a concerted application of AI, digital technologies, data, and operating model transformations.
Arpan specializes in re-imagining front-office functions – customer experience, sales, marketing, digital and care. He focuses on the development of new AI products and scalable solutions. He has previously worked with Booz & Co and American Express.
He has an MBA from the Indian Institute of Management, Lucknow, and a Bachelor’s degree in Mechanical Engineering from the Indian Institute of Technology, Madras. He comes with a keen interest in driving organizations closer towards cognitive technologies in day-to-day operations and unlocking large capacity for growth using the power of AI, Engineering, and Design.