A global consumer goods leader saw data as vital but lacked workforce confidence and consistency in usage. Fragmented awareness, unclear roles, and poor glossary adoption led to inefficiencies and compliance risks. The company wanted to launch a unified, role-based literacy program to embed governance as a shared value, empowering employees to use trusted data confidently.
Key challenges
Limited awareness of data roles and responsibilities
Inconsistent data confidence across roles and functions
Low adoption of business glossaries and governance tools
The solution
Literacy enablement
Role-based learning
Targeted assessments
Compliance-focused training
Boosted governance awareness
Knowledge hub
Scalable learning paths
SharePoint self-serve portal
Curated resources for learning
Centralized glossary and policies
1
Assessment and design
Identified knowledge gaps
Mapped awareness maturity
Set objectives
2
Enablement and delivery
SharePoint hub
Targeted content
Central glossary and policies
3
Engagement and adoption
Champion driven
Tracked adoption
Embedded literacy
Governance
Broader policy understanding
Improved compliance adherence
Culture
Responsible data behavior
Collaboration around data value
Efficiency
Reduced ambiguity in data handling
Faster, more informed decision-making
Confidence
Role-based data clarity
Increased user trust in information
