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Case Studies

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Transforming insurance sales compliance with behavioral science

Transforming insurance sales compliance with behavioral science

Transforming insurance sales compliance with behavioral science

How game-based behavioral interventions reduced misconduct across 400+ branches

How game-based behavioral interventions reduced misconduct across 400+ branches

82%

Drop in terminations

62%

Fewer warnings

65%

Cautions reduction

400+

Sites transformed

The challenge

Breaking the mold of old-school compliance

A major private sector insurer with 10,000+ sales staff struggled with pervasive mis-selling despite strict enforcement measures. Traditional compliance mechanisms such as surprise audits and disciplinary actions proved profoundly ineffective: new and experienced employees alike engaged in rampant ongoing misconduct.

Key challenges

  • Endemic mis-selling throughout the branch network

  • Workplace culture lacked moral constraints

  • Unethical sales practices normalized

  • Punitive compliance measures ignored

The solution

Gamified behavioral framework for sales culture renewal

Unified intelligence hub

Game-based research methods

Behavioral pattern analysis

Bias & emotion mapping

Science-driven strategy

Structural role modifiers

Tactical behavior interventions

Cultural transformation initiatives

Implementation approach

1

Discovery and analysis

  • Initiated Ethnolab sessions

  • Identified key drivers

  • Mapped behaviors

2

Solution design

  • Constructed frameworks

  • Calibrated interventions

  • Configured measurement tools

3

Enterprise rollout

  • Systematic deployment

  • Role implementation

  • Impact monitoring

The impact

Conduct & compliance cultural revolution

Operational Excellence

82%

Terminations reduced

  • Compliance strengthened

  • Ethical practices adopted

  • Revitalized culture

Risk management

62%

Warnings decreased

  • Reinforced controls

  • Enhanced oversight

  • Sustained transformation

Cultural shifts

65%

Cautions down

  • Instilled ethical norms

  • Amplified awareness

  • Achieved lasting impacts

Looking ahead

Predictive insights

  • Identifying risks before escalation

Gamified training

  • Reinforcing values through immersive learning

Cultural evolution

  • Embedding ethical practices globally