Significant
Savings per year
Highly
Accurate responses
Major
Bounce rate reduction
Strong
CSAT improvement
The challenge
Smarter search, stronger conversions
A major Australian bank sought to enhance the website search experience, aiming for greater context, improved accuracy, and reduced user effort. The objective was to optimize the search feature to drive conversions effectively.
Key challenges
High number of webpages
High website bounce rate
Poor accuracy of exiting search
Months spent trying to build internally
The solution
Enhance search with GenAI
Rapid Implementation and Integration
Deployed in weeks
Enabled conversational search
Extracted data from key sources
Enhanced User Experience
Provided accurate responses
Streamlined search results
Boosted user satisfaction
The impact
Faster, smarter, and more efficient
Productivity improvement
Faster response to MI queries
Automation in filtering and tagging
