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Case Studies

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Transforming employee support and compliance with AI-driven excellence

Transforming employee support and compliance with AI-driven excellence

Transforming employee support and compliance with AI-driven excellence

How AI-driven automation enhances efficiency and streamlines internal processes

How AI-driven automation enhances efficiency and streamlines internal processes

Seamless employee support

93% High accuracy

$1M annual savings

Enhanced employee experience

The challenge

Overcoming knowledge gaps and scaling employee support in a global accounting firm

A global accounting firm with 13,000+ employees across seven locations faced difficulties in managing internal knowledge and responding to employee queries on compliance, HR policies, and IT.

Key challenges

  • The firm needed scalable, 24x7 multilingual support with a unified finance and HR interface

  • Traditional tools lacked precision, causing repetitive queries and inefficiencies

  • Employees struggled to access relevant information, adding to HR’s workload

The solution

FractalGPT: Accelerating employee support with AI

FractalGPT implementation

Generative AI powered virtual assistant

Instant access to internal knowledge

Enterprise grade security

Precision with LLM

Semantic search capability

Context aware response generation

Accurate and relevant answers

Implementation approach

1

Seamless integration

  • Integration with HRMS & backend tools

  • Enhanced employee self-service

  • Real-time access to critical information

2

Custom training

  • Compliance & policy integration

  • Reliable, context-aware responses

  • Enhanced knowledge accessibility

3

Data insights and compliance

  • Enhanced compliance monitoring

  • Operational efficiency

  • Continuous improvement through analytics

The impact

Go to solution for employees

High adoption and usage

  • Manages 10,000+ employee queries

AI-powered efficiency

  • Minimized human intervention

  • 93% accuracy

Significant cost savings

  • $1M annual savings

Looking ahead

Broader integration

  • Extending integration with additional enterprise

Multilingual support

  • Expanding language capabilities to serve a diverse global workforce more effectively

Continuous optimization

  • Leveraging employee feedback and usage insights to refine and enhance AI performance over time