Seamless employee support
93% High accuracy
$1M annual savings
Enhanced employee experience
The challenge
Overcoming knowledge gaps and scaling employee support in a global accounting firm
A global accounting firm with 13,000+ employees across seven locations faced difficulties in managing internal knowledge and responding to employee queries on compliance, HR policies, and IT.
Key challenges
The firm needed scalable, 24x7 multilingual support with a unified finance and HR interface
Traditional tools lacked precision, causing repetitive queries and inefficiencies
Employees struggled to access relevant information, adding to HR’s workload
The solution
FractalGPT: Accelerating employee support with AI
FractalGPT implementation
Generative AI powered virtual assistant
Instant access to internal knowledge
Enterprise grade security
Precision with LLM
Semantic search capability
Context aware response generation
Accurate and relevant answers
Implementation approach
1
Seamless integration
Integration with HRMS & backend tools
Enhanced employee self-service
Real-time access to critical information
2
Custom training
Compliance & policy integration
Reliable, context-aware responses
Enhanced knowledge accessibility
3
Data insights and compliance
Enhanced compliance monitoring
Operational efficiency
Continuous improvement through analytics
The impact
Go to solution for employees
High adoption and usage
Manages 10,000+ employee queries
AI-powered efficiency
Minimized human intervention
93% accuracy
Significant cost savings
$1M annual savings
Looking ahead
Broader integration
Extending integration with additional enterprise
Multilingual support
Expanding language capabilities to serve a diverse global workforce more effectively
Continuous optimization
Leveraging employee feedback and usage insights to refine and enhance AI performance over time
