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Case Studies

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Optimizing boarding efficiency with accurate carry-on prediction

Optimizing boarding efficiency with accurate carry-on prediction

Optimizing boarding efficiency with accurate carry-on prediction

How real-time data and AI enhance airline operations

How real-time data and AI enhance airline operations

Enhanced accuracy

Fewer delays

Higher adoption

Streamlined operations

The challenge

The challenge

Reforming carry-on predictions for effortless boarding

Reforming carry-on predictions for effortless boarding

A major U.S. airline struggled with inaccurate carry-on baggage estimates, leading to boarding inefficiencies and delays. Their legacy model lacked real-time insights, limiting accuracy and adoption. To resolve this, they sought an advanced solution to optimize predictions, enhance gate agent decisions, and streamline the boarding process.

Key challenges

  • No real-time check-in or cabin space tracking

  • Rigid model hindered updates and fine-tuning

  • Agents avoided unclear, unreliable predictions

  • Errors reduced trust among gate agents

The solution

Smart carry-on prediction for hassle-free boarding

Smart carry-on prediction for hassle-free boarding

Enhanced predictive modeling

Improved forecasting with feature engineering

Built a CatBoost model for accuracy

Fixed under-prediction issues

Real-time insights

Integrated live data for dynamic updates

Shifted from batch to real-time processing

Provided range-based estimates for clarity

Implementation approach

Implementation approach

1

Data and model development

  • Aggregated real-time and historical data

  • Enhanced prediction accuracy

  • Continuous model refinements

2

AWS-based deployment

  • Scalable, real-time processing

  • Hosted on AWS for efficiency

  • Optimized system for speed

3

User adoption

  • Boosted trust with precise insights

  • Intuitive front-end for agents

  • Reduced flight delays

The impact

The impact

Transforming boarding efficiency with AI-driven insights

Transforming boarding efficiency with AI-driven insights

Immediate benefits

  • Accurate bag predictions

  • Higher agent adoption

  • Fewer flight delays

Long-term benefits

  • Real-time insights

  • Efficient baggage handling

  • Better passenger experience

KPIs

  • Strong agent engagement

  • 90% prediction accuracy

  • Smoother boarding

Looking ahead

Looking ahead

Enhanced AI models

  • Continuous improvements for even higher accuracy

Expanded adoption

  • Broader rollout across more airports

Optimized operations

  • Further streamlining of boarding and baggage handling

All rights reserved © 2025 Fractal Analytics Inc.

Registered Office:

Level 7, Commerz II, International Business Park, Oberoi Garden City,Off. W. E.Highway, Goregaon (E), Mumbai City, Mumbai, Maharashtra, India, 400063

CIN : U72400MH2000PLC125369

GST Number (Maharashtra) : 27AAACF4502D1Z8

All rights reserved © 2025 Fractal Analytics Inc.

Registered Office:

Level 7, Commerz II, International Business Park, Oberoi Garden City,Off. W. E.Highway, Goregaon (E), Mumbai City, Mumbai, Maharashtra, India, 400063

CIN : U72400MH2000PLC125369

GST Number (Maharashtra) : 27AAACF4502D1Z8

All rights reserved © 2025 Fractal Analytics Inc.

Registered Office:

Level 7, Commerz II, International Business Park, Oberoi Garden City,Off. W. E.Highway, Goregaon (E), Mumbai City, Mumbai, Maharashtra, India, 400063

CIN : U72400MH2000PLC125369

GST Number (Maharashtra) : 27AAACF4502D1Z8