Rising healthcare costs are placing a greater financial burden on insured employees, increasing their self-pay responsibilities, including co-pays, coinsurance, deductibles, and out-of-pocket expenses. Hospitals face significant challenges in collecting these payments, which account for 6.1% of all services, according to the American Hospital Association.

Multi-specialty practices recover only 56.6% of receivables within the first 30 days, while many hospitals—especially non-profits—struggle with rising bad debts, weakened capital access, and downgraded credit ratings. To address these challenges, a leading multi-specialty healthcare provider, serving eight million patients annually, sought to leverage analytics to improve the collectability of self-pay medical expenses.