High impact
Significant EBITDA gain
Cost-saving insights
More accurate predictions
The challenge
Building a data-driven foundation to improve claims and customer experience
A leading Property & Casualty (P&C) insurer aimed to establish a market-leading analytical foundation to capture growth opportunities and drive profitability. The goal was to identify micro-drivers influencing customer satisfaction, profitability, costs, and ROI, enabling improved claims settlement performance and enhanced customer experience.
Key challenges
Identifying micro-drivers of customer satisfaction and profitability
Predicting and improving claims and customer experience
Capturing whitespace growth opportunities efficiently
Using analytics for better performance
The solution
Driving revenue and efficiency through analytics in claims settlement
Understanding the organization
Conducted multiple interviews
Analyzed current state
Focused on key areas
Identifying opportunities
Prioritized multiple use cases
Used issue trees for insights
Assessed data and processes
Implementation approach
1
Roadmap development
Aligned roadmap with goals
Ensured vision alignment
Integrated short- and long-term plans
2
Use case breakdown
Defined use cases
Prioritized impact and readiness
Addressed business needs
3
Data and process evaluation
Evaluated processes and data
Identified improvement gaps
Focused on changes
The impact
Boosting profitability and efficiency with analytics-driven insights
Revenue growth
High revenue from multiple use cases
High EBITDA growth
Analytics-driven revenue boost
Efficiency and cost savings
Cost-saving opportunities
Boosted efficiency
Enhanced customer experience
Predictive accuracy
Multiple data sources
Better prediction accuracy
Fewer inaccuracies
Looking ahead
Future data integration
Expand data sources for deep insights, accurate predictions
Continuous improvement
Refine predictive models for better operational efficiency
Enhanced customer focus
Use analytics to improve customer experience and satisfaction
