Modernizing the policy and claims systems for a large P&C insurer
Business challenge
Businesses worldwide are collecting, analyzing, and using data to streamline operations, better understand their A leading property and casualty (P&C) insurer wanted to modernize its policy and claims systems, aiming to tailor offerings across different brands. The company leveraged a legacy system, which hindered its ability to:
Launch New Products Quickly
Respond to changing customer needs and market trends.
Improve User Experience
Enhance quote-to-policy conversion ratio by addressing current digital limitations.
Capitalize on Market Opportunities
Customize and innovate products for usage-based, embedded, excess, and retention insurance.
Optimize Pricing and Underwriting
Enhance data quality, reduce fraud, and enable seamless online self-service.
Create a Data Lake
Facilitate analytics, machine learning, and better underwriting outcomes by consolidating fragmented data infrastructure.
To overcome these challenges, they were looking to migrate from the legacy system to Guidewire, a comprehensive software suite designed for the insurance industry, to streamline core operations such as policy administration, claims management, and billing processes.
Approach / Solution
The P&C insurer needed a holistic strategy to tackle the challenges posed by their outdated legacy systems. They worked with Fractal to construct a highly scalable and robust system, leveraging a range of AWS services. This comprehensive solution unfolded in several key stages.
- Building the system
- The system’s foundation was established by creating a secure storage space for data called a data lake and data stores, facilitating advanced analytics and machine learning capabilities.
- Moving the data
- The historical data was moved from the old legacy system to the new one, leveraging AWS services like AWS DMS and Glue ETL.
- Data accuracy and consistency were maintained throughout the migration journey with the help of Change Data Capture (CDC) using AWS DMS.
- Going digital
- The successful data migration took place by transitioning from S3 to intermediate RDS storage, generating PDFs for policy notes, and handling special characters with the help of FPDF and ANSI encoding via AWS Glue.
- This resulted in the migration of policies to the new Guidewire 10 environment, enabling the seamless transfer of comprehensive information encompassing renewal details, home policy specifics, and general notes about each property.
Results
Launch new products faster and meet customer and market needs
Improved user experience with higher policy sales
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