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Case Studies

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Prevent fatalities on Mumbai’s railway tracks

Prevent fatalities on Mumbai’s railway tracks

Prevent fatalities on Mumbai’s railway tracks

How behavioral insights transformed rail safety and saved lives

How behavioral insights transformed rail safety and saved lives

75% drop in fatalities

Solutions scaled to five more sites

40–70% Drop in fatalities

Wider implementation

The challenge

Tackling track trespassing

Mumbais railway network is a vital lifeline but also a high-risk zone due to its unique geography and heavy commuter traffic. Despite multiple safety efforts, track trespassing remains a persistent issue.

Key challenges

  • Ground-level routes cut through dense areas

  • Trains every minute at 60+ mph heighten danger

  • Hard-to-climb bridges push people to risky shortcuts

  • Signs, ads, and fines haven’t stopped track crossings

The solution

Transforming rail safety through human behavior

Understanding behavior

Found overconfidence and speed misjudgment

Analyzed why people take risks

Identified safety measure flaws

Behavior-driven fixes

Optimized horn patterns

Fear-based visuals for caution

Visual markers to correct speed perception

Implementation approach

1

Fear-based warnings

  • Replaced text with striking visuals

  • Triggered instant response

  • Used real images to evoke fear

2

Optimized horn signals

  • Set ideal honking distance

  • Used two short blasts for attention

  • Matched brain’s response patterns

3

Visual speed cues

  • Added yellow stripes on tracks

  • Recalibrated speed perception

  • Made train movement noticeable

The impact

Scaling safety solutions

Proven impact

  • 75% drop in fatalities

  • Exceeded expectations

  • Deaths fell from 40 to 10 in a year

Scaled success

  • Expanded to five sites

  • Confirmed effectiveness

  • Fatalities reduced by 40%–70%

Lasting change

  • Saved lives

  • Replicable safety model

  • Strengthened railway safety

Looking ahead

Expansion

  • Scale interventions across more high-risk locations

Innovation

  • Explore new behavior-driven safety solutions

Collaboration

  • Partner with authorities for long-term impact

Testimonials

Attempts to prevent trespassing had failed because they had not considered how people make decisions.

Rakesh Ojha, Head of Department