Sculpting business efficiency with Gen AI

Enterprises increasingly rely on AI solutions to augment human performance as the demand for enhanced operational efficiency rises. This shift enables businesses to optimize their operations, enhance customer interactions, and cut down on expenses. Tools such as Generative AI (Gen AI) Virtual Assistants, Speech Analytics, and voice of customer (VoC) solutions are designed to help organizations better utilize the resources at their disposal by leveraging the one resource that cannot be created — time.

1. Shaping chaos into a molded structure
Addressing scattered data from a top accounting firm’s traditional methods A leading “Big Four” accounting firm faced a challenge: scattered, unstructured data.
Traditional methods, requiring manual training, caused transactional delays. Additionally, employees struggled to find essential files, hindering daily operations. They urgently needed a solution to eliminate these bottlenecks. The system had to guarantee at least 80% accuracy for user trust and integrate smoothly with their existing tools, supporting tasks like leave applications and reimbursement.
2. GenAI chiseling knowledge access and responses
Leveraging GenAI, Fractal streamlines manual training and automates responses with strategic crawlers.
Our customizable Knowledge BOT connects to various document repositories, understands their content, and taps into ChatGPT for accurate, context-aware responses with correct citations.
This boosts knowledge access and response quality across all levels of an organization.

1. Project setup involved laying the groundwork.
2. Data understanding, harmonization & alignment entailed deciphering and standardizing data across the board.
3. Solution development focused on customizing the Knowledge BOT to the client’s particular needs.
4. Gen AI Tech implementation incorporated cutting-edge technology to automate response generation.
5. The UAT/Feedback stage collected user feedback to refine the system.
6. Changes were incorporated based on the insights gathered.
7. The final step saw the launch of the optimized solution.

What we provided: Gen AI knowledge assist crafted with ChatGPT
A solution that created time by reducing operational bottlenecks Fractal introduced Gen AI Knowledge Assist, using ChatGPT for accurate, context-aware responses with source citations, enhancing knowledge access and response quality.
On a tight 10-week schedule, guided by a detailed Gantt chart, Fractal led 90% of the project launch, reducing the client’s investment to just 10%. This strategy let the client oversee the full solution development without major time or resource commitments.

Improving E-SAT scores along with overall compliance exceeding client’s expectations Successfully launched in just two and a half months, the implementation of the solution exceeded the client’s expectations, achieving an impressive 93% accuracy — well above the required 80%.
The solution now efficiently manages over 10,000 questions monthly, improving E-SAT scores and enhancing overall compliance within the organization.