Identified key drivers
Defined customer needs
Unveiled product attributes
Discovered growth opportunities
A loyalty analytics company aimed to identify the personality traits of its loyalty shoppers based on their X (Twitter) feeds. The goal was to use this data to better understand consumer behavior and improve targeted marketing efforts.
Key challenges
Limited (Twitter) followers were in the user base
Creating accurate auras for personality segments was challenging
Twitter's noisy data, with abbreviations and emoticons, complicated analysis
The solution
Personality segmentation
Built personality auras with taxonomy and resources
Extracted key phrases unsupervised
Used embeddings for accuracy
Data processing and analysis
Extracted Twitter data
Cleaned text
Calculated similarity
1
Data enrichment
Integrated DBPedia
Enhanced data insights
Compared terms to profiles
2
Trait identification
Identified traits for followers
Recognized interests: movies, music
Uncovered actionable insights
3
Marketing insights
Tailored strategies with traits
Boosted shopper engagement
Identified campaign opportunities
Targeted marketing
Improved user interaction
Delivered personalized offers
Refined marketing focus
Social media expansion
Extended multi-platform insights
Extended market presence
Advanced customer insights
Enhanced offers
Increased conversion potential
Deepened connection
Offers tailored using account-level data
Broaden insights
Expand analysis to include additional social media platforms for broader insights
Refine segmentation
Leverage customer insights to refine segmentation strategies and enhance personalization
Boost engagement
Enhance targeted marketing with AI-driven recommendations for greater engagement
