Seamless data integration
Rapid outreach
Real-time support
Automation efficiency
The challenge
Key barriers to COVID-19 healthcare efficiency
The Government of Karnataka (GoK) faced significant challenges in delivering timely and effective care to COVID-19 patients. With cases rising rapidly, existing manual processes for managing patient data were inefficient, leading to delays in care delivery. The need for a centralized, automated platform became evident to streamline data integration, ensure faster response times, and optimize patient outcomes.
Key challenges
Slowed critical response times
Fragmented records delayed decisions
Slowed test results and care instructions
Hindered testing and hospital admissions
Needed seamless multi-agency collaboration
Efficient bed and ambulance assignment was crucial
The solution
How data automation transformed COVID-19 patient management
Data automation and integration
Automates hourly COVID+ case processing
Maintains a single, accurate ‘Golden Record’
Connects multiple healthcare platforms
Efficient patient management
Publishes COVID+ cases in 10 minutes
Streamlines bed & ambulance assignments
Supports contact tracing & quarantine monitoring
Implementation approach
1
Automated case processing
Integrates COVID+ cases from ICMR
Categorizes patients by location
Assigns tracking IDs and jurisdiction info
2
Care coordination and hospital management
Speeds up war room response
Updates records based on patient needs
Tracks admissions and care outcomes
3
Data-driven decision making
Powers contact tracing and quarantine watch
Provides real-time insights via Power BI
Helps refine strategies to reduce fatalities
The impact
Streamlining healthcare through smart data management
Efficient data management
Automates COVID+ patient records
Creates a single ‘Golden Record’
Reduces human dependency
Faster patient care
Alerts patients via SMS & calls
Supports thousands of field teams
Ensures timely care
Stronger government response
Enables rapid intervention
Optimizes resource allocation
Eliminates data bottlenecks
Looking ahead
Enhanced data intelligence
Leverage AI & analytics for predictive patient care.
Scalable healthcare solutions
Expand the platform for broader public health use.
Strengthened crisis response
Improve real-time coordination for future emergencies.
Testimonials
The integrated technology platform set-up by Fractal has enabled measures which are patient-facing, hospital-facing, and public-health facing, namely: • Conserving limited higher-order hospital facilities for patients with medical complications and risks; • Informing testing efforts for getting focussed on high-risk contacts, including family members. The platform, with the integration of eight diverse systems in a near automated manner, has facilitated “at scale” implementation of the above measures to facilitate faster opening up of the economy in an assured manner while managing fallouts of the pandemic. The support from Fractal for the pandemic management has evolved to the current comprehensive level over the past five months, starting from analytical insights into the data to support the formulation of appropriate strategies and action plans by the government, followed by data processing for operational support for public health measures such as quarantine watch, and finally to setting up of the integrated platform connecting the eight diverse systems1. The platform entails APIs across the systems, cleaning up of the data to usable formats, validations to ensure consistency, and incremental build-up of the golden record for each patient. This has been a unique partnership between the Government of Karnataka and the IT industry in Bangalore under the aegis of NASSCOM.
Ajay Seth, MD BMRCL and Chairman, State Disease Surveillance Team
