1M+ user journeys evaluated
Global reach
The challenge
AI-driven digital transformation
Our client sought to elevate their digital customer experience. Despite efforts in digital marketing and analytics, their digital sales conversion rates remained suboptimal. To address this, they aimed to leverage AI to uncover and categorize customer pain points at scale systematically, optimizing digital customer journeys and improving customer support efficiency.
Key challenges
Low digital sales conversion rates
Inefficient customer support system
Difficulty in identifying and addressing customer pain points
The solution
The AIDE breakthrough: Customer intelligence at scale
Improve customer engagement with AI personalization
Assess Evaluate customer paths
End-to-end framework
Optimized conversations
Drive customer engagement and loyalty
Optimized timing
Personalized conversations
Enhanced customer self-service
Implementation approach
1
Model development
Customer 360
Automated modeling
Feature engineering
2
Model validation
Risk assessment
Regulatory compliance
Model validation
3
Model deployment
Frontline integration
System orchestration
Pipeline automation
The impact
Results that spoke
Model efficiency
95% time reduction
Data and regulatory compliance
Transformed customer relationships
Enhanced relationships
Boosted revenue growth
Increased customer loyalty
Improved customer satisfaction
Strong business impact
Accelerated time-to-market
Optimized resource allocation
Strengthened market position
