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What strategies can be implemented to enable enterprise efficiency?
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How can businesses effectively deliver immersive customer experiences?
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How can businesses navigate the challenges of tech advancement and industrialization?
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What are the most effective methods for mitigating fraud and risk in today's business environment?
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Predictive intelligence shaping the future of wellness and self-care
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Payments
Global networks that connect issuing banks, acquiring banks, merchants, and cardholders—providing the rails, rules, and tech for authorization, clearing/settlement, tokenization, and fraud controls.
From concept to execution, our GenAI-powered solutions help businesses across financial services achieve their goals and unlock new possibilities
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Next best action recommendations
Machine learning solution to drive deep understanding of customer behavior from their transaction and interaction ‘footprints’
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Frictionless digital journeys
Automated Insights for Digital Evolution, removing friction points in the customer’s digital journey
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Automated conversational AI
Conversational AI engine, allowing dynamic, automated customer conversations with an industry leading, no-code platform
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Emotion based interventions
Tried-and-tested methodology for rapidly identifying the conscious and unconscious drivers of client behavior, and designing interventions
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Insights from unstructured data
Framework for the ingestion of unstructured data through Natural Language Processing
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GenAI based conversational BI
Delivering real-time analytics at your fingertips – providing right information to the right person at the right time through next-gen self-serve analytics
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Customer intelligence on-the-go
Delivering on-demand self-serve analytics to RMs and field agents to increase productivity and improve customer experience
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Data digitization and intelligent automation
Proprietary AI-enabled algorithms that can be rapidly deployed to extract and structure data from images & videos to automate business workflows
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Automated customer interaction insights
Suite of AI algorithms to uncover insights from unstructured customer interactions data across channels through information extraction and summarization
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Efficient communication strategy
Framework for rapidly identifying the conscious & unconscious drivers of client behavior and designing interventions to improve client communications & dispute handling
Success stories
Product demos
Fracal's QSR
CRUX Intelligence
Specialized tools
Technological modernization
Acceleration via code generation, translation, and optimization
Immersive customer experience, inspiring trust
Humanized and contextualized interaction
Ease of complete and accurate information
Improved search functionality and dynamic content generation on web/app
Fraud, risk and compliance
Generating synthetic data to manage sparse, low-incidence scenarios
Access evolving banking regulations via an on-demand search platform
Manage costs and efficiency in banks’ middle and back offices
Call and chat summarization – real-time customer interaction insights
GenAI enabled end-to-end process transformation, ex-underwriting process
Extracting and querying on documents powered by GenAI
Employee productivity
Knowledge management engine for organizational policy and compliance
Summarization engine and tools with semantic Q&A and credit analysis
Self serve AI decisioning engines translating english to SQL
Client Testimonial
Podcast: Not just AI
From Unstructured Data to Member Value
How is AI transforming insurance and financial services? In this episode of Not Just AI, Ramnik Bajaj (USAA) and Pranay Agrawal (Fractal) discuss generative AI and agentic AI in property and casualty insurance, including claims automation, underwriting, risk management, and improving customer and member experience.
Insights from leaders
Leadership
Gaurav Sharma
Client Partner- Consulting Financial Services
