OVERVIEW

We combine AI, engineering, and design to empower global financial enterprises with seamless experiences
Through cutting-edge innovation and GenAI, we deliver transformative solutions at scale

FRACTAL’S SOLUTIONS ARE USED BY LEADING ENTERPRISES ACROSS FINANCIAL SERVICES

Retail banking

Commercial
banking 

Wealth management and
investment services

Payments

Capital markets

Retail banking

Commercial
banking 

Wealth management and
investment services

Payments

Capital markets

We Deliver Value with GenAI Solutions Empowering Transformation, Simplifying Solutions

CHALLENGES

challenges

Immersive customer experience

challenges

Enabling enterprise efficiency

challenges

Tech advancement and industrialization

challenges

Fraud and risk

CREATING BUSINESS VALUE WITH GENAI SOLUTIONS

GenAI is transforming banking
Our expanding footprint empowers banks to optimize operations and drive growth

Financial Services

Technological modernization

  • Acceleration via code generation, translation, and optimization
Financial Services

Immersive customer experience, inspiring trust

  • Humanized and contextualized interactions
  • Ease of complete and accurate information
  • Improved search functionality and dynamic content generation on web/app
Financial Services

Manage costs and efficiency in banks’ middle and back offices

  • Call and chat summarization – real-time customer interaction insights
  • GenAI enabled end-to-end process transformation, ex-underwriting process
  • Extracting and querying on documents powered by GenAI
Financial Services

Fraud, risk and compliance

  • Generating synthetic data to manage sparse, low-incidence scenarios
  • Access evolving banking regulations via an on-demand search platform
Financial Services

Employee productivity

  • Knowledge management engine for organizational policy and compliance
  • Summarization engine and tools with semantic Q&A and credit analysis
  • Self serve AI decisioning engines translating english to SQL

OUR OFFERINGS

Next best action recommendations

Machine learning solution to drive deep understanding of customer behavior from their transaction and interaction ‘footprints’

Accelerators

Financial Services

Frictionless digital journeys

Automated Insights for Digital Evolution, removing friction points in the customer’s digital journey

Accelerators

Financial Services

Automated conversational AI

Conversational AI engine, allowing dynamic, automated customer conversations with an industry leading, no-code platform

Accelerators

Financial Services

Emotion based interventions

Tried-and-tested methodology for rapidly identifying the conscious and unconscious drivers of client behavior, and designing interventions

Accelerators

Financial Services

Insights from unstructured data

Framework for the ingestion of unstructured data through Natural Language Processing

Accelerators

Financial Services Financial Services

GenAI based conversational BI

Delivering real-time analytics at your fingertips – providing right information to the right person at the right time through next-gen self-serve analytics

Accelerators

Financial Services

Customer intelligence on-the-go

Delivering on-demand self-serve analytics to RMs and field agents to increase productivity and improve customer experience

Accelerators

Financial Services

Data digitization and intelligent automation

Proprietary AI-enabled algorithms that can be rapidly deployed to extract & structure data from images & videos to automate business workflows

Accelerators

Financial Services Financial Services

Automated customer interaction insights

Suite of AI algorithms to uncover insights from unstructured customer interactions data across channels through information extraction & summarization

Accelerators

Financial Services

Efficient communication strategy

Framework for rapidly identifying the conscious & unconscious drivers of client behavior and designing interventions to improve client communications & dispute handling

Accelerators

Financial Services

Next best action recommendations

Machine learning solution to drive deep understanding of customer behavior from their transaction and interaction ‘footprints’

Accelerators

Financial Services

Frictionless digital journeys

Automated Insights for Digital Evolution, removing friction points in the customer’s digital journey

Accelerators

Financial Services

Automated conversational AI

Conversational AI engine, allowing dynamic, automated customer conversations with an industry leading, no-code platform

Accelerators

Financial Services

Emotion based interventions

Tried-and-tested methodology for rapidly identifying the conscious and unconscious drivers of client behavior, and designing interventions

Accelerators

Financial Services

Insights from unstructured data

Framework for the ingestion of unstructured data through Natural Language Processing

Accelerators

Financial Services Financial Services

GenAI based conversational BI

Delivering real-time analytics at your fingertips – providing right information to the right person at the right time through next-gen self-serve analytics

Accelerators

Financial Services

Customer intelligence on-the-go

Delivering on-demand self-serve analytics to RMs and field agents to increase productivity and improve customer experience

Accelerators

Financial Services

Data digitization and intelligent automation

Proprietary AI-enabled algorithms that can be rapidly deployed to extract & structure data from images & videos to automate business workflows

Accelerators

Financial Services Financial Services

Automated customer interaction insights

Suite of AI algorithms to uncover insights from unstructured customer interactions data across channels through information extraction & summarization

Accelerators

Financial Services

Efficient communication strategy

Framework for rapidly identifying the conscious & unconscious drivers of client behavior and designing interventions to improve client communications & dispute handling

Accelerators

Financial Services

Technology accelerators leveraged by Fractal for Operations Analytics

GenAI

Robotic process automation

Machine learning

Forecasting and process mapping

Natural language processing / Natural language generation

Knowledge graph

Agile operations

Behavioral science

CLIENT TESTIMONIAL

Franklin Templeton yields 26% incremental sales via Advisor Genomics

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SOME HIGHLIGHTS OF OUR POWERFUL YET INTUITIVE KEY FEATURES

Fractal’s QSR

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Crux Intelligence

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CASE STUDIES

Financial Services

Machine Learning reshapes fraud prevention

Financial Services

Sweeten the buyer journey for your customers

Financial Services

Boost client relationships with data insights

Financial Services

Fortune 50 bank enhances strategy with Genomics

Financial Services

Machine Learning reshapes fraud prevention

Financial Services

Sweeten the buyer journey for your customers

Financial Services

Boost client relationships with data insights

Financial Services

Fortune 50 bank enhances strategy with Genomics

OUR PERSPECTIVE
Financial Services

The rise of GenAI in banking and its multifaceted impact

Financial Services

Sculpting business efficiency with GenAI

Financial Services

Preventing fraud in the
financial services industry

Financial Services

Transforming the wealth management industry through new data, AI, and digital experience.

OUR PERSPECTIVE
Financial Services

The rise of GenAI in banking and its multifaceted impact

Financial Services

Sculpting business efficiency with GenAI

Financial Services

Preventing fraud in the
financial services industry

Financial Services

Transforming the wealth management industry through new data, AI, and digital experience.

Recognition & awards
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Great Place to Work, India

Customer Analytics Service Provider, (7 Years in a Row)

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Representative Vendor

Customer Analytics Service Provider, Q3 2021

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Named Leader

Customer Analytics Service Provider, Q3 2021

Financial Services
Financial Services
Our Experts
Financial Services
Rohit Saini
Rohit Saini

Principal Consultant Sales Financial Services

Financial Services

Financial Services
Natwar Mall
Natwar Mall

Chief Transformation Officer

Financial Services

Financial Services
Gaurav Sharma
Gaurav Sharma

Client Partner- Consulting Financial Services

Financial Services

Financial Services
Madhavi Lavande
Madhavi Lavande

Principal Consultant, Financial Services

Financial Services

Financial Services
Rupam Bhattacharjee
Rupam Bhattacharjee

Principal Consultant, Financial Services

Financial Services

Financial Services
Smriti Sharma
Smriti Sharma

Principal Consultant, Financial Services

Financial Services

Financial Services
Vinoj Radhakrishnan
Vinoj Radhakrishnan

Principal Consultant, Financial Services

Financial Services

Financial Services
Sujan Mullick
Sujan Mullick

Principal Consultant, Financial Services

Financial Services

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