Fractal is a Salesforce Select partner
Fractal is a Salesforce Select partner
We are a trusted AI partner for our Fortune 500 clients in their Agentic AI transformation to transition CRM from a system of insights to a system of action.
We are a trusted AI partner for our Fortune 500 clients in their Agentic AI transformation to transition CRM from a system of insights to a system of action.
5+
Industries Served
6+
Salesforce Clouds Covered
5+
Industries Served
6+
Salesforce Clouds Covered
CRM has evolved.
Customer action has not.
CRM has evolved.
Customer action has not.
Fragmented data, complex integrations, and manual workflows continue to widen the gap between
customer insight and business value.
Fragmented data, complex integrations, and manual workflows continue to widen the gap between customer insight and business value.
Current industry
SYSTEM OF RECORD
Humans drive the CRM
Reps log activity; CRM stores it
Campaigns built in weeks, executed in batches
Campaigns built in weeks, executed in batches
Service reps search for answers across tools
Dashboards inform, humans decide and act
Insights cascade through layers of analysts
Fractal's solution
SYSTEM OF ACTION
Agents drive the CRM with HITL
Agents observe signals and trigger workflows
Campaigns built, launched and optimized in hours
Service resolved real-time via in-the-flow knowledge
Decisions are made and executed in real time
Insights are delivered as actions, not reports
Salesforce expertise built for intelligent transformation
Fractal combines deep domain, data and agentic AI expertise with Salesforce capabilities to deliver trusted, connected, and outcome-driven solutions, across all industries.
Salesforce expertise built for intelligent transformation
Salesforce expertise built for intelligent transformation
Fractal combines deep AI and analytics expertise with Salesforce capabilities to deliver trusted, connected, and outcome-driven solutions.
Fractal combines deep AI and analytics expertise with Salesforce capabilities to deliver trusted, connected, and outcome-driven solutions.
Fractal's offerings
AI-led, agentic CRM transformation
Bring Fractal’s AI and analytics expertise into Salesforce to enable smarter decisions, automate workflows, and improve business outcomes.
Enterprise-grade governance and trust
Build on security-first AI architectures and governance frameworks designed for complex, regulated industries.
Enterprise-grade governance and trust
Build on security-first AI architectures and governance frameworks designed for complex, regulated industries.
Multi-cloud delivery
Deliver connected experiences across Salesforce Data, Sales, Service, Marketing, and Commerce Clouds, tailored to industry and business needs.
Multi-cloud delivery
Deliver connected experiences across Salesforce Data, Sales, Service, Marketing, and Commerce Clouds, tailored to industry and business needs.
Seamless enterprise integration
Connect Salesforce with core business systems through scalable integration architectures that unify data, insights, and workflows.
Seamless enterprise integration
Connect Salesforce with core business systems through scalable integration architectures that unify data, insights, and workflows.
Leadership
Rahul Kamat
Salesforce Practice Head
FAQs
FAQs
Recognition and achievements
Select Fractal accolades
Leader
The Forrester Wave: Customer Analytics Services Q2, 2025
Representative vendor
Gartner Hype Cycle for Consumer Goods, 2026
Great Place to Work
Great Place to Work® across four regions: India (9th year), USA (5th year), UK (5th year) and UAE (2nd year)
Recognition and achievements
Select Fractal accolades
Leader
The Forrester Wave: Customer Analytics Services Q2, 2025
Representative vendor
Gartner Hype Cycle for Consumer Goods, 2026
Great Place to Work
Great Place to Work® across four regions: India (9th year), USA (5th year), UK (5th year) and UAE (2nd year)
