In this episode of the Not Just AI Podcast, Pranay Agrawal speaks with Eric Pace, Head of AI at Cox Communications, about what it truly takes to scale AI across an enterprise from strategy and governance to real-world implementation. Ericshares how AI at Cox has evolved from isolated efforts into a company-wide capability, enabling everything from customer experience improvements to operational efficiency and revenue growth. A key focus is how generative AI builds on existing machine learning systems to unlock deeper insights, improve decision-making, and drive measurable outcomes, such as better service reliability and more intelligent customer interactions.
The conversation also highlights the importance of discipline and structure in achieving impact at scale. Eric emphasizes a product mindset, rapid development cycles, and strong governance frameworks that enable innovation rather than restrict it. He discusses how empowering employees through AI literacy and “citizen development” accelerates adoption across the organization while raising new governance challenges in a world where anyone can build AI tools. The episode closes with a forward-looking perspective on leadership in the age of AI, underscoring that organizations and individuals must continuously adapt as technology rapidly reshapes how work gets done.
Spearkers info
Eric Pace is the Head of Artificial Intelligence at Cox Communications, where he leads the company’s enterprise AI strategy, spanning governance, platform development, and large‑scale implementation across the business. Based in Atlanta, he brings more than 20 years of experience building and leading digital and technology organizations, with prior senior roles at Cox including Senior Vice President of Digital and Vice President of Technology, and earlier experience as a Managing Director (Partner) at Accenture. Eric’s background spans digital transformation, technology platforms, sales, and service operations, with a consistent focus on translating emerging technologies into measurable business outcomes at scale.
Pranay Agrawal is the Non - Executive Director of our Company. He is also the Chief Executive Officer of our Material Subsidiary, Fractal USA. He is responsible for, among others, strengthening client partnerships, delivering overall revenue growth and increasing the visibility and scalability of Fractal. He holds a bachelor’s of commerce degree from Bangalore University and a post-graduate diploma in management from the Indian Institute of Management, Ahmedabad. He received the Young Alumni Achievers Award in the field of entrepreneurship from the Indian Institute of Management, Ahmedabad in Fiscal 2019. He has over 25 years of experience in the technology sector. He is one of the founders of our Company and has been associated with our Company since its incorporation.
