How is AI transforming insurance and financial services? In this episode of Not Just AI, Ramnik Bajaj (USAA) and Pranay Agrawal (Fractal) discuss generative AI and agentic AI in property and casualty insurance, including claims automation, underwriting, risk management, and improving customer and member experience. They also cover the data foundation needed to scale AI, how to prioritize high ROI use cases, and what responsible AI looks like in regulated industries.
Leaders info
Senior Vice President & Chief Data, Analytics & AI Officer, USAA, Ramnik leads the enterprise-wide vision for data, analytics, and AI across USAA’s banking and insurance businesses. Previously EVP & Chief Data Officer at Wells Fargo, and a 21-year Deloitte Consulting partner, he has led some of the world’s largest financial services transformations. He holds degrees from IIT Delhi and Stanford University.
Pranay Agrawal is the Non - Executive Director of our Company. He is also the Chief Executive Officer of our Material Subsidiary, Fractal USA. He is responsible for, among others, strengthening client partnerships, delivering overall revenue growth and increasing the visibility and scalability of Fractal. He holds a bachelor’s of commerce degree from Bangalore University and a post-graduate diploma in management from the Indian Institute of Management, Ahmedabad. He received the Young Alumni Achievers Award in the field of entrepreneurship from the Indian Institute of Management, Ahmedabad in Fiscal 2019. He has over 25 years of experience in the technology sector. He is one of the founders of our Company and has been associated with our Company since its incorporation.
