What does it take to transform one of the world's largest insurance companies with AI? In this episode of the Not Just AI podcast, Pranay Agrawal sits down with Chetan Kandhari, SVP & Chief Innovation and Digital Officer at Nationwide, to explore how the company is modernizing insurance through AI while staying true to its mission of protecting people, businesses, and futures with extraordinary care. The conversation covers Nationwide's $1.5 billion technology investment, why AI must be anchored in business strategy rather than technology alone, and how modern data, cloud infrastructure, and workforce transformation are creating the foundation for enterprise-scale AI. Pranay and Chetan also discuss the evolution from predictive AI to generative AI and agentic AI, the importance of governance, explainability, and human judgment in regulated industries, and how organizations can build a "bionic workforce" where people and AI collaborate to make faster, smarter decisions. From underwriting and claims to customer experience, software development, and AI investment strategy, this episode offers practical insights for leaders looking to create lasting business value with AI. Watch now and subscribe for more conversations on AI, leadership, and enterprise transformation.
Spearkers info
Deepak Subramanian is President & Managing Director of North America Unilever Food Solutions - having previously been a Member of the Management Committee of Hindustan Unilever Limited (HUL), the Indian subsidiary of Unilever, and a publicly listed company in India with a market cap of 70 billion USD. In addition to serving as the Executive Director – Homecare, HUL, he has also been the General Manager of the Homecare Business of Unilever for the South Asia region. He joined Unilever as a Management Trainee in India in 1995, after completing his B.A.(Honors) in Economics from St. Stephen’s College, University of Delhi.
In a global career spanning more than 28 years, he has lived and worked in India, Europe and Asia and has worked across local, regional and global sales and marketing roles and more recently in board-level General Management roles, bearing full profit and loss responsibility. He is also a non-Executive Director of the Hindustan Unilever Foundation, a member of the Global Advisory Board of Insider (a global growth management platform), the Web3 Marketing Association, and an advisor, mentor, and investor in deep tech and sustainability start-ups and venture capital funds like Antler and 500.
He is a graduate of the Executive Programme at Singularity University and a Certified Chair from the Advisory Board Centre, Australia.
al, regional and global sales and marketing roles and more recently in board-level General Management roles, bearing full profit and loss responsibility. He is also a non-Executive Director of the Hindustan Unilever Foundation, a member of the Global Advisory Board of Insider (a global growth management platform), the Web3 Marketing Association, and an advisor, mentor, and investor in deep tech and sustainability start-ups and venture capital funds like Antler and 500.
He is a graduate of the Executive Programme at Singularity University and a Certified Chair from the Advisory Board Centre, Australia.
Pranay Agrawal is the Non - Executive Director of our Company. He is also the Chief Executive Officer of our Material Subsidiary, Fractal USA. He is responsible for, among others, strengthening client partnerships, delivering overall revenue growth and increasing the visibility and scalability of Fractal. He holds a bachelor’s of commerce degree from Bangalore University and a post-graduate diploma in management from the Indian Institute of Management, Ahmedabad. He received the Young Alumni Achievers Award in the field of entrepreneurship from the Indian Institute of Management, Ahmedabad in Fiscal 2019. He has over 25 years of experience in the technology sector. He is one of the founders of our Company and has been associated with our Company since its incorporation.
