Reinventing Contact Centers with Agentic AI
Reinventing Contact Centers with Agentic AI
Cogentiq brings Agentic AI to contact centers, enabling autonomous speed, efficiency and scale using intelligent self-service, real-time CSR assistance and automated actionable insights.
Inefficiencies in contact center
Inefficiencies in contact center
Contact center leaders face constant pressure to reduce costs, close skill gaps, and deliver exceptional customer experiences simultaneously.
Contact center leaders face constant pressure to reduce costs, close skill gaps, and deliver exceptional customer experiences simultaneously.
1
Customers demand instant responses, seamless self-service, and exceptional experiences.
1
Customers demand instant responses, seamless self-service, and exceptional experiences.
1
Customers demand instant responses, seamless self-service, and exceptional experiences.
2
Contact centers struggle to hire and retain top talent, resulting in performance gaps.
2
Contact centers struggle to hire and retain top talent, resulting in performance gaps.
2
Contact centers struggle to hire and retain top talent, resulting in performance gaps.
3
Critical insights get lost in daily interactions, limiting optimization and impact.
3
Critical insights get lost in daily interactions, limiting optimization and impact.
3
Critical insights get lost in daily interactions, limiting optimization and impact.
Cogentiq CX. Faster. Leaner. Smarter with Agentic AI
Cogentiq CX. Faster. Leaner. Smarter with Agentic AI
Elevating CX, boosting efficiency, and unlocking new value
Elevating CX, boosting efficiency, and unlocking new value
Modular solutions for every contact center need
1
Agentic AI powered self-service
1
Agentic AI powered self-service
1
Agentic AI powered self-service
2
Agentic AI powered CSR assistance
2
Agentic AI powered CSR assistance
2
Agentic AI powered CSR assistance
3
Uncover customer interaction trends and CSR performance
3
Uncover customer interaction trends and CSR performance
3
Uncover customer interaction trends and CSR performance
Real business impact delivered
Driving measurable gains in customer experience, operational efficiency, and regulatory compliance
1
Call deflection via self-service voice and chat leading to better customer experience
2
More qualified leads generated
3
Lower AHT, higher agent efficiency leading to better Customer and CSR experience
4
No missed retention or compliance triggers
5
Automated audits and insights for continuous improvement reducing manual effort
Success Stories
Experience Cogentiq CX in action
Tailored AI for every need
Tailored AI for every need
1
Agentic AI powered self-service: Voice search and chat.
Voice enabled Smart Search and Virtual Assistant with predictive and contextual responses
1
Agentic AI powered self-service: Voice search and chat.
Voice enabled Smart Search and Virtual Assistant with predictive and contextual responses
1
Agentic AI powered self-service: Voice search and chat.
Voice enabled Smart Search and Virtual Assistant with predictive and contextual responses
2
Agentic AI powered CSR Assist
Real-time call transcription, suggestions, and knowledge retrieval to help CSR reduce AHT.
2
Agentic AI powered CSR Assist
Real-time call transcription, suggestions, and knowledge retrieval to help CSR reduce AHT.
2
Agentic AI powered CSR Assist
Real-time call transcription, suggestions, and knowledge retrieval to help CSR reduce AHT.
3
No missed retention or compliance triggers.
Agentic AI powered Customer Interaction Insights
3
No missed retention or compliance triggers.
Agentic AI powered Customer Interaction Insights
3
No missed retention or compliance triggers.
Agentic AI powered Customer Interaction Insights
Media mention
Our experts
Ritesh Radhakrishnan
Client Partner - Products
Ritesh Radhakrishnan
Client Partner - Products
Ritesh Radhakrishnan
Client Partner - Products
Krishna Kadiri
Client Partner - Products and Accelerators
Krishna Kadiri
Client Partner - Products and Accelerators
Himanshu Nautiyal
Chief Product Officer
Himanshu Nautiyal
Chief Product Officer
Himanshu Nautiyal
Chief Product Officer
Krishna Kadiri
Client Partner - Products and Accelerators
Krishna Kadiri
Client Partner - Products and Accelerators
Experience Cogentiq CX in action
Recognition and achievements
Select Fractal accolades
Named leader
Customer analytics service provider Q2 2025
Representative vendor
Customer analytics service provider Q1 2021
Great Place to Work
8th year running. Certifications received for India, USA, Canada, Australia, and the UK.
Recognition and achievements
Select Fractal accolades
Named leader
Customer analytics service provider Q2 2025
Representative vendor
Customer analytics service provider Q1 2021
Great Place to Work
8th year running. Certifications received for India, USA, Canada, Australia, and the UK.
Recognition and achievements
Select Fractal accolades
Named leader
Customer analytics service provider Q2 2025
Representative vendor
Customer analytics service provider Q1 2021
Great Place to Work
8th year running. Certifications received for India, USA, Canada, Australia, and the UK.
View full footer
View full footer
View full footer
