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Cogentiq CX

Elevating customer experience with Agentic AI

Cogentiq brings Agentic AI to contact centers, enabling autonomous speed, efficiency and scale using intelligent self-service, real-time CSR assistance and automated actionable insights.

Fractal named a 'Leader' in Agentic AI Service Providers PeMa 2025 by Analytics India Magazine
Fractal Named a “Leader” in The Forrester Wave™ : Customer Analytics Services, Q2, 2025

Fractal Named a “Leader” in The Forrester Wave™ : Customer Analytics Services, Q2, 2025

Smarter Customer Experience at Scale:
Meet Cogentiq CX

Smarter Customer Experience at Scale:
Meet Cogentiq CX

Inefficiencies in contact center

Contact center leaders face constant pressure to reduce costs, close skill gaps, and deliver exceptional customer experiences simultaneously.

Customers demand instant responses, seamless self-service, and exceptional experiences.

Contact centers struggle to hire and retain top talent, resulting in performance gaps.

Critical insights get lost in daily interactions, limiting optimization and impact.

Cogentiq CX. Faster. Leaner. Smarter with Agentic AI

Elevating CX, boosting efficiency, and unlocking new value

Modular solutions for every contact center need

Agentic AI powered self-service

Agentic AI powered CSR assistance

Uncover customer interaction trends and CSR performance

Real business impact delivered

Driving measurable gains in customer experience, operational efficiency, and regulatory compliance

Call deflection via self-service voice and chat leading to better customer experience

More qualified leads generated

Lower AHT, higher agent efficiency leading to better Customer and CSR experience

No missed retention or compliance triggers

Automated audits and insights for continuous improvement reducing manual effort

Success Stories

Case Study

Understanding your customers

How AI powers deeper insights beyond NPS

Case Study

Transforming a UK insurer’s contact center efficiency

How AI-powered knowledge retrieval improved agent efficiency and customer outcomes

Case Study

Market intelligence with knowledge assist

How a global manufacturer enhanced MI operations through intelligent automation

Case Study

Transforming user engagement with AI-powered recommendations

How Europe's largest media company enhanced customer experience and drove sales

Case Study

Elevating business intelligence with Generative AI

How a Big Four firm streamlined more than thousands of monthly queries with AI

Case Study

Revolutionizing labor costs with AI and advanced analytics

How HDFC Bank enhanced customer service with EVA chatbot and AI

Experience Cogentiq CX in action

Cogentiq CX Demo

Cogentiq CX, CII Demo

Tailored AI for every need

Agentic AI powered self-service: Voice search and chat.

Voice enabled Smart Search and Virtual Assistant with predictive and contextual responses

Agentic AI powered self-service: Voice search and chat.

Voice enabled Smart Search and Virtual Assistant with predictive and contextual responses

Agentic AI powered CSR Assist

Real-time call transcription, suggestions, and knowledge retrieval to help CSR reduce AHT.

Agentic AI powered CSR Assist

Real-time call transcription, suggestions, and knowledge retrieval to help CSR reduce AHT.

No missed retention or compliance triggers.

Agentic AI powered Customer Interaction Insights

No missed retention or compliance triggers.

Agentic AI powered Customer Interaction Insights

Insights from leaders

Article

Listening at scale: How AI-driven conversational intelligence is redefining enterprise CX

Turn voice and chat data into real-time CX insights with an LLM-powered conversational intelligence platform built for privacy, scale, and action.

Article

Listening at scale: How AI-driven conversational intelligence is redefining enterprise CX

Turn voice and chat data into real-time CX insights with an LLM-powered conversational intelligence platform built for privacy, scale, and action.

In-media

Our experts

Ritesh Radhakrishnan

Client Partner - Products

Krishna Kadiri

Client Partner - Products and Accelerators

Himanshu Nautiyal

Chief Product Officer

Krishna Kadiri

Client Partner - Products and Accelerators

Krishna Kadiri

Client Partner - Products and Accelerators

Ready to modernize your data

Experience Cogentiq CX in action

Cogentiq CX Demo

Cogentiq CX, CII Demo

Recognition and achievements

Select Fractal accolades

Named leader

Customer analytics service provider Q2 2025

Representative vendor

Customer analytics service provider Q1 2021

Great Place to Work

9th year running. Certifications received for India, USA, UK, and UAE

Recognition and achievements

Select Fractal accolades

Named leader

Customer analytics service provider Q2 2025

Representative vendor

Customer analytics service provider Q1 2021

Great Place to Work

9th year running. Certifications received for India, USA, UK, and UAE

Registered Office:

Level 7, Commerz II, International Business Park, Oberoi Garden City,
Off W. E. Highway Goregaon (E), Mumbai - 400063, Maharashtra, India.

Phone: +91 22 6850 5800

Email: investorrelations@fractal.ai

CIN : L72400MH2000PLC125369

GST Number (Maharashtra) : 27AAACF4502D1Z8

WB Policy

Supplier Code of Conduct

Global Code of Conduct

Human Rights Statement

Modern Slavery Statement

CSR Policy

ABAC Policy

Registered Office:

Level 7, Commerz II, International Business Park,
Oberoi Garden City, Off W. E. Highway Goregaon (E),
Mumbai - 400063, Maharashtra, India.

Phone: +91 22 6850 5800

Email: investorrelations@fractal.ai

CIN : L72400MH2000PLC125369

GST Number (Maharashtra) : 27AAACF4502D1Z8

WB Policy

Supplier Code of Conduct

Global Code of Conduct

Human Rights Statement

Modern Slavery Statement

CSR Policy

ABAC Policy