Automated Insights for
Digital Evolution

Automated Insights for
Digital Evolution

Transforming customer digital experiences 

Transforming customer digital experiences 

Stop losing digital customers 

Hidden friction drives drop-offs. Identify and fix them—fast

High digital abandonment rates across industries

Businesses struggle with overwhelming data

User experience issues drive drop-offs

Identifying friction points is difficult

Confidently improve the digital experience 

Confidently improve the digital experience 

Our best-in-class AI suite delivers optimized results across genres with precision and efficiency 

1

AIDE guides smarter decisions at every step

1

AIDE guides smarter decisions at every step

2

It pinpoints friction across calls, chats, and web errors using AI 

2

It pinpoints friction across calls, chats, and web errors using AI 

2

It pinpoints friction across calls, chats, and web errors using AI 

3

Gain deep insights to optimize A/B tests and enhance user experience 

AIDE features

1

Sensorize

AI-powered automation extracts key business insights from customer click activity

1

Sensorize

AI-powered automation extracts key business insights from customer click activity

1

Sensorize

AI-powered automation extracts key business insights from customer click activity

2

Detect

Pattern recognition detects deviations in digital journeys

2

Detect

Pattern recognition detects deviations in digital journeys

2

Detect

Pattern recognition detects deviations in digital journeys

3

Locate

ML algorithms reveal journey drivers and impact on user experience

3

Locate

ML algorithms reveal journey drivers and impact on user experience

3

Locate

ML algorithms reveal journey drivers and impact on user experience

4

Reveal

NLP analyzes customer feedback to uncover friction and insights

4

Reveal

NLP analyzes customer feedback to uncover friction and insights

4

Reveal

NLP analyzes customer feedback to uncover friction and insights

5

Prioritize

Measure revenue loss and costs to prioritize website improvements

5

Prioritize

Measure revenue loss and costs to prioritize website improvements

5

Prioritize

Measure revenue loss and costs to prioritize website improvements

Core solutions agentic AI suites

  • Contact center intelligence

  • Sales enablement

  • Marketing automation

  • Financial Reporting

  • HR Management

  • IT Support

AI/ML capabilities intelligence layer

  • Predictive analytics

  • Driver analysis

  • Topic modeling

  • Custom models

  • Risk assessment

Advanced tools data processing

  • Advanced RAG

  • Text to SQL/GraphQL

  • Multi-modal RAG

  • API integration

  • Custom tools

Success stories

Unlock AI-powered insights 

Unlock AI-powered
insights 

Optimize every touchpoint with intelligent analytics, friction detection, and data-driven decision-making 

AIDE for e-Commerce

AIDE for Healthcare

Delivering business value with enterprise driven insights 

Delivering business value with enterprise driven insights 

AIDE is a smart, AI-powered solution for industries like retail, finance, telecom, and more. It delivers secure, customizable insights to optimize digital journeys 

AIDE is a smart, AI-powered solution for industries like retail, finance, telecom, and more. It delivers secure, customizable insights to optimize digital journeys 

1

Detects critical anomalies in KPIs

1

Detects critical anomalies in KPIs

1

Detects critical anomalies in KPIs

2

Targets key sales or service flows

2

Targets key sales or service flows

2

Targets key sales or service flows

3

Uses sensors to locate friction points

3

Uses sensors to locate friction points

3

Uses sensors to locate friction points

4

Identifies data domains for journey sensing

4

Identifies data domains for journey sensing

4

Identifies data domains for journey sensing

5

Analyzes journeys to pinpoint website friction

5

Analyzes journeys to pinpoint website friction

5

Analyzes journeys to pinpoint website friction

6

Adds context with voice-of-customer analysis

6

Adds context with voice-of-customer analysis

6

Adds context with voice-of-customer analysis

Thought leadership

Leadership

Anjuna Ranjan

Practice Head - Digital Analytics

Anjuna Ranjan

Practice Head - Digital Analytics

Anjuna Ranjan

Practice Head - Digital Analytics

Transform your enterprise with AI that delivers

Transform your enterprise with AI that delivers

Recognition & achievements

Forrester logo

Named leader

Customer analytics service provider Q2 2023

Forrester logo

Named leader

Customer analytics service provider Q2 2023

Forrester logo

Named leader

Customer analytics service provider Q2 2023

Gartner logo

Representative vendor

Customer analytics service provider Q1 2021

Gartner logo

Representative vendor

Customer analytics service provider Q1 2021

Gartner logo

Representative vendor

Customer analytics service provider Q1 2021

GPTW logo

Great Place to Work, USA

Certifications received for India, USA,Canada, Australia, and the UK.

GPTW logo

Great Place to Work, USA

Certifications received for India, USA,Canada, Australia, and the UK.

GPTW logo

Great Place to Work, USA

Certifications received for India, USA,Canada, Australia, and the UK.

Representative vendor

Customer analytics service provider Q1 2021

Representative vendor

Customer analytics service provider Q1 2021

Representative vendor

Customer analytics service provider Q1 2021