The age of autonomous AI agents

The Age of Autonomous AI Agents
Ritesh Thakur

Director, AI@Scale

Fresh from Fractal’s in-house Genesis platform and founded upon the fulcrum of our AI, Engineering, and Design approach while keeping up to date with market trends, our multifaceted autonomous AI agents are being engineered to augment human decision-making and leverage GenAI towards business objectives. Read on to learn about the architecture (including the objectives of the agent ecosystem), the integration, the ethical implications of AI agents, and more in enterprises.
Recommended Reads
Recommended Reads

AI chatbots

The power of

document digitization

Fresh from Fractal’s in-house Genesis platform and founded upon the fulcrum of our AI, Engineering, and Design approach while keeping up to date with market trends, our multifaceted autonomous AI agents are being engineered to augment human decision-making and leverage GenAI towards business objectives. Read on to learn about the architecture (including the objectives of the agent ecosystem), the integration, the ethical implications of AI agents, and more in enterprises.

Autonomous AI agents are rapidly becoming indispensable tools seamlessly integrating into business frameworks, offering unprecedented opportunities and intricate challenges. The realm of AI agents, particularly the autonomous variety, demands a dual perspective. To begin with, these agents are a relatively recent addition to the market, reminiscent of the way GenAI burst onto the scene. They are currently gaining momentum. While autonomous AI agents perform exceptionally in controlled test environments, transitioning to client deployments poses certain hurdles.

Fractal’s traditional approach – AED has helped in putting up the right framework to understand: How do these agents scale? How do they fit into the larger operational framework? Leveraging AI, Engineering and Design approach combined with latest market trends, we are working on creating Agent creation framework which is not just effective but also scalable and optimized.

Genesis agents: an overview

Genesis is a culmination of multi-domain expertise, ideas, and innovation, drawing inspiration from our leadership, engineers, and data scientists. The intent is to build a robust platform cumulating a library of models, applications, and autonomous AI agents.

Genesis gained momentum when we dived into solution crafting and client collaboration. The industry was leaning towards multimodal algorithms, and it quickly became evident that a single model wouldn’t meet varied challenges or cater to our client’s distinct needs.

Fractal’s vision was clear: to create foundational model ecosystem to enable quick, scalable and optimized creation of AI Solutions/Applications.

This ecosystem needed to achieve three core objectives:

Versatility: Users should be able to agilely select, deploy, and switch between various models based on their needs.

Performance: Models should have capabilities to elevate and optimize performance by implementing fine-tuning and tailored augmentation techniques.

Scalability: Its design is not a one-off solution but a robust framework that can scale across a spectrum of industries and use cases.

In developing Genesis, we prioritized adaptability for ever-changing client demands. Picture it as a jigsaw: tomorrow’s ‘X’ need might be ‘X + 1’. Engineered like puzzle pieces, our system integrates easily via APIs or microservices. We are enabling usage/access of Third-Party Service models (Open AI, Azure OPEN AI, PaLM etc.) and Open-Source Models (Llama 2, Falcon, FLAN). The centralized availability of these models streamlines rapid experimentation and evaluation across various business use cases and applications.

The fulcrum of genesis: autonomous AI agents

During the development of Genesis, we noticed a gap: while AI tools augment the human decision making, the don’t really automate activities related to that decision. This insight birthed the stand-out idea of autonomous AI agents. Take “Mikel,” an agent symbolizing a junior data scientist: acts like its human counterpart — researching, adapting solutions, coding, and deploying, all in a conversational manner. We also have “Tanya,” tailored for market research. Our goal is to craft agents for precise business tasks. We’ve divided them into:

General-purpose agents Task-specific agents
Adept at tasks ranging from market research to creating presentations using general-purpose LLMs, which are versatile due to their broad training on diverse data sets. Specialists with specific expertise use lightweight models for precision, focusing on detailed data and understanding niche tasks without distractions.

General-purpose agents augment professionals, while Task-Specific Agents are much narrower in terms of their knowledge and capability but have depth of specific business process & Functions like Supply chain, FP& A or Marketing. We aim to engineer future-forward, superior AI that supports and advances business objectives.

Addressing hurdles to enterprise adoption of autonomous AI agents

Although we’ve made great strides in creating autonomous AI agents, we are working towards clearing specific roadblocks.

Enhancing autonomous AI agent interactions: addressing challenges and hallucinations

With their intricate background processes, autonomous AI agents pose unresolved challenges in their interactions (or conflicts). To address this, we’ve incorporated prompt engineering and validation to keep conversations on track. Another consideration is that a broad-thinking agent facing a narrowly defined task can “hallucinate.” Our solution is error handling: if an agent gets stuck, it turns to the user for guidance, mirroring how humans seek collaboration when navigating uncertain terrain.

Surmounting autonomous AI agent interaction stalemates with hierarchical decisions approach

When two agents with distinct biases or personalities interact, they can frequently end up in a deadlock, incessantly debating without resolution. We’re addressing this by introducing a hierarchical decision-making process amongst agents, where one could potentially override the other. But it’s not a one-size-fits-all solution.

Optimizing autonomous AI agents: centralized model management for efficiency and transparency

Efficient memory management and distributed computation are essential for autonomous AI agents. We’ve solved this requirement by anchoring agents in our “model layer,” where they can access models from a centralized “model library.” Embracing modularity, our agents keep their logic but fetch LLM tools via API, making them lightweight and resource efficient. This design emphasizes accountability, control over biases, data privacy, and interaction tracking, ensuring transparent operations and resource utilization.

Ethics and security in the autonomous AI agent era

Security concerns are paramount when introducing autonomous AI agents into sectors like finance and healthcare. These agents handle tools for tasks like data access and report generation, with profound implications when sensitive data is involved.

Our security approach is three-pronged:

Gateway integration: Autonomous AI agents are incorporated into existing systems, meaning they navigate through established organizational gateways, adhering to any restrictions.

Traceability: Borrowing from RPA concepts, each agent gets a unique ID, akin to a task-executing bot. We link the agent ID to the respective individual if human processes are involved. This clarifies the agent’s actions and aids in tracing any irregularities.

Data accessibility: Autonomous AI agents only access data they’re cleared for. For example, they might not handle Personally Identifiable Information (PII). Like traditional data staging, we use layers, ensuring agents tap into only the approved segments.

Security isn’t solely about prevention—it’s equally about responsive measures for prevention. When vulnerabilities surface, we meticulously assess their impact and uphold a stringent approval process for tools and libraries. While specific tools may enhance operational efficiency, they could also introduce potential security risks, demanding a thorough vetting process. In our strategy for incorporating autonomous AI agents, we harmonize conventional security principles with AI autonomy. This fusion guarantees that the decisions made by these agents are in line with an organization’s security ethos.

Architectural essentials: integrating autonomous AI agents in enterprise systems

For effective enterprise-level autonomous AI agent integration, adhering to specific considerations and guidelines is critical to optimize autonomous AI agent capabilities in their operations. Fractal works closely with clients to tailor the optimal solution while accounting for various crucial factors, including:

The LLM: Matching the task with the right LLM is vital. This involves engaging with clients to grasp their needs.

Memory management: With multiple users accessing a single agent, whether to share memory/context among users or keep them distinct based on business requirements is challenging.

Tool definition and execution: Autonomous AI agents require specific tools, from API calls to complex operations. But balance is essential — too many tools can confuse the agent, while too few can hinder its functionality.

Autonomous AI agent evaluation: Gauging an agent’s efficiency is crucial, using methods from testing to human validation and benchmarking against industry standards.

Complexity and human augmentation: Some autonomous AI agents might struggle with intricate tasks, leading to drawn-out execution times, thus, pinpointing where human intervention is beneficial becomes essential.

Gaining a foothold in the autonomous AI agent frontier

The complete realization of the potential behind autonomous AI agents requires more than technical prowess; it demands a synergy between design and foresight. Reflecting on the initial challenges faced while adopting RP (Robotic Process) technologies, similar hurdles may impede the progress of agent technology.

Even amidst our technological strides, a fundamental challenge persists: how do we expand prototypes beyond their initial conceptualization? While the creation process might be relatively brief, the actual effort lies in broadening its practical applications.

At Fractal, the focus isn’t confined to the development of an exclusive ‘data scientist agent’ but rather on tailoring it to diverse contexts and broader audiences. The objective surpasses mere sophistication in AI; it underscores robust engineering. Although generating multiple autonomous AI agents is commendable, their real value lies in their seamless integration into enterprise systems. We emphasize less on prototyping and more on envisioning scalability.

Go GenAI-forward with your business!
Explore now