The fast-growing technology around us, is transforming every industry and consumer goods is no exception. What was once limited to manual processes has today become the center of innovation and machine intelligence. The rise of AI techniques is the key to unlock the real value and optimize operations in the business.
However, with the pandemic disrupting all business plans for 2020, there has been a shift in what users want AI to do for them. The ask for getting longer term forecasts and predictions is becoming lesser by the day and the demand for insights that can help navigate in the current situation is becoming more relevant.
AI in operating decisions
I think there will be a bigger push to have AI incorporated in all operating decisions and less reliance on AI for strategic decision making. AI managed operations is a trend that is likely to surge in 2021.
An anywhere operations model will be critical for businesses to come out successfully from the pandemic. At the center of it, this kind of operations model will allow business to be accessed, delivered and enabled from just about anywhere, with consumers, employers and business partners operating in remote locations. For the enterprise, the model for today is anywhere operations that is digital first and remote first.
AI from enabler to decision maker
The key shift would be in the role of AI from being an enabler to a decision maker in running the operations for a large conglomerate. The pandemic has given a major push to digitization of operational activities. This is likely to create more data, structured and unstructured in the near term which will be useful to build in the context and human intelligence further into operational decision making.
Adaptive businesses are now proactively rethinking of their image as a business that delivers on the emerging consumer needs, grab opportunities that others miss and respond to change.
Enterprises that can bring strategic innovations and business improvements while quickly implementing and constantly improving will be the leaders. For 2021 predictions, I think enterprises will make decision logic at the center, helping them adapt to change and deploy the constantly changing digital decisions seamlessly. This is what I call drawing the best from humans and AI together.