Financial services

Driving innovation in banking with Enterprise AI

Seamlessly empowering global finance. We blend cutting-edge enterprise AI, precision engineering, and intuitive design to unlock transformative solutions. From personalized experiences to streamlined operations, we empower financial institutions to thrive in the digital age.

Seamlessly empowering global finance. We blend cutting-edge enterprise AI, precision engineering, and intuitive design to unlock transformative solutions. From personalized experiences to streamlined operations, we empower financial institutions to thrive in the digital age.

Multiple challenges. One solution

GenAI: Empowering banks to thrive in the new era of business

The rapidly evolving business landscape today forces enterprises to think strategically; however, few of these challenges

What strategies can be implemented to enable enterprise efficiency?

How can businesses effectively deliver immersive customer experiences?

How can businesses navigate the challenges of tech advancement and industrialization?

What are the most effective methods for mitigating fraud and risk in today's business environment?

Predictive intelligence shaping the future of wellness and self-care

GenAI is transforming banking. Our expanding footprint empowers banks to optimize operations and drive growth.

GenAI is transforming banking

Our expanding footprint empowers banks to optimize operations and drive growth

Asset & Wealth Management

Organizations undertaking management of money for individuals (affluent to UHNW), families, and institutions via portfolios, funds/ETFs, alternatives, and holistic planning (retirement/tax/estate). Covers Asset Management, Wealth Management, Investment banking, Private equity, Commercial banking etc.

Asset & Wealth Management

Retail banking

Banks that serves individuals and small businesses with deposits, cards, and loans (secured and unsecured).

Retail banking

Banks that serves individuals and small businesses with deposits, cards, and loans (secured and unsecured).

Payments

Global networks that connect issuing banks, acquiring banks, merchants, and cardholders—providing the rails, rules, and tech for authorization, clearing/settlement, tokenization, and fraud controls.

Drive growth with financial service solutions powered by Enterprise AI

From concept to execution, our GenAI-powered solutions help businesses across financial services achieve their goals and unlock new possibilities

Next best action recommendations

Machine learning solution to drive deep understanding of customer behavior from their transaction and interaction ‘footprints’

Frictionless digital journeys

Automated Insights for Digital Evolution, removing friction points in the customer’s digital journey

Automated conversational AI

Conversational AI engine, allowing dynamic, automated customer conversations with an industry leading, no-code platform

Emotion based interventions

Tried-and-tested methodology for rapidly identifying the conscious and unconscious drivers of client behavior, and designing interventions

Insights from unstructured data

Framework for the ingestion of unstructured data through Natural Language Processing

GenAI based conversational BI

Delivering real-time analytics at your fingertips – providing right information to the right person at the right time through next-gen self-serve analytics

Customer intelligence on-the-go

Delivering on-demand self-serve analytics to RMs and field agents to increase productivity and improve customer experience

Data digitization and intelligent automation

Proprietary AI-enabled algorithms that can be rapidly deployed to extract and structure data from images & videos to automate business workflows

Automated customer interaction insights

Suite of AI algorithms to uncover insights from unstructured customer interactions data across channels through information extraction and summarization

Efficient communication strategy

Framework for rapidly identifying the conscious & unconscious drivers of client behavior and designing interventions to improve client communications & dispute handling

Success stories

Case Study

Enhancing customer service solutions in financial services

Improving customer experience and data insight through smart Voice of Customer solutions

Case Study

Combating account takeover (ATO) fraud with predictive analytics

How machine learning is transforming fraud prevention in finance

Case Study

Fueling client growth with AI-powered insights

How data insights transform financial client engagement

Product demos

Fracal's QSR

CRUX Intelligence

Specialized tools

Technological modernization

Acceleration via code generation, translation, and optimization

Immersive customer experience, inspiring trust

Humanized and contextualized interaction

Ease of complete and accurate information

Improved search functionality and dynamic content generation on web/app

Fraud, risk and compliance

Generating synthetic data to manage sparse, low-incidence scenarios

Access evolving banking regulations via an on-demand search platform

Manage costs and efficiency in banks’ middle and back offices

Call and chat summarization – real-time customer interaction insights

GenAI enabled end-to-end process transformation, ex-underwriting process

Extracting and querying on documents powered by GenAI

Employee productivity

Knowledge management engine for organizational policy and compliance

Summarization engine and tools with semantic Q&A and credit analysis

Self serve AI decisioning engines translating english to SQL

Client Testimonial

Podcast: Not just AI

From Unstructured Data to Member Value

How is AI transforming insurance and financial services? In this episode of Not Just AI, Ramnik Bajaj (USAA) and Pranay Agrawal (Fractal) discuss generative AI and agentic AI in property and casualty insurance, including claims automation, underwriting, risk management, and improving customer and member experience.

Insights from leaders