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Annual Report

Powering enterprise
intelligence

Powering enterprise
intelligence

Powering enterprise
intelligence

In a world defined by rapid change and increasing complexity, Fractal helps enterprises turn intelligence into impact. Evolving from a vision to transform decision-making into a global AI leader, Fractal enables AI-led transformation for Fortune 500ᵀᴹ companies.

By combining deep expertise in AI, engineering and design, we help organizations solve complex business challenges, unlock opportunities, make better decisions and build sustainable competitive advantage.

A landmark year of growth, trust and innovation

FY26 highlights

Financial

₹32,997 m

Revenue from operations

(19% YoY growth)

₹4,899 m

₹4,899 m

EBITDA

(23% YoY growth)

₹2,868 m

₹2,868 m

Profit After Tax (PAT)

(30% YoY growth)

Non-financial

78.06

Average training hours per Fractalite

‘B’

CDP rating for three consecutive years

59

Clients with US$1 m+ annual revenue

₹17 m

CSR spend

78

Net Promoter Score

68

Patents granted and applied for

Transforming decision-making
through enterprise AI

Fractal is a globally recognized, pure-play enterprise AI company trusted by more than 100 Fortune 500ᵀᴹ-sized enterprises. For over 26 years, we have combined technical depth, domain knowledge and an understanding of human decision-making to solve complex enterprise challenges.

26

years of experience

104

Must Win Clients served

5,800+

employees

10+

industries

19

global locations

The enterprise AI challenge has changed

“As intelligence becomes abundant, the scarce things are context, trust and the ability to put AI to work.”

The focus is moving from which model is most capable to how AI understands an enterprise, connects with proprietary knowledge, works within clear controls and improves real decisions. The opportunity is no longer limited to individual tasks; it extends to entire workflows.

Fractal has worked at this intersection throughout its existence. We understand the domains in which enterprises operate, the data and systems beneath their decisions, and the human behavior that determines whether technology is adopted.

One integrated path to enterprise AI transformation

Fractal delivers enterprise AI transformation across three connected dimensions; process, technology and people; all powered by Cogentiq, our enterprise-grade agentic AI platform.

1

AI-led Transformation — Process

We reimagine business workflows around high-value decisions, using domain and functional expertise to deliver measurable outcomes.

2

AI Foundations — Technology

We strengthen enterprise data and model performance through agentic AI-enabled knowledge layers, governance frameworks and responsible AI practices.

3

AI Work & Workforce — People

We build enterprise-wide AI fluency by converting learning into deployable projects and helping teams move from tool adoption to AI-native ways of working.

From enterprise platform to purpose-built intelligence

Our AI ecosystem combines the Cogentiq platform with purpose-built solutions and businesses designed to accelerate decisions across industries and functions.

Cogentiq ecommerce by Fractal Analytics

Intelligent self-service, real-time agent assistance and automated contact-center insights.

Cogentiq ecommerce by Fractal Analytics

Coordinated actions across customer, media and supply teams to capture demand and improve profit growth.

Cogentiq ecommerce by Fractal Analytics

Automation and insights that reduce DSO, improve cash flow and limit revenue leakage.

Cogentiq ecommerce by Fractal Analytics

Faster, explainable risk assessment and improved underwriter productivity.

Explainable, evidence-based multimodal health intelligence.

Connected decisions across revenue growth, demand optimization and operations.

Learning, certification, and talent development for AI-ready workforces.

Cogentiq ecommerce by Fractal Analytics

Associate company advancing AI-powered medical imaging and clinical decisions.

Domain expertise that turns
AI into business impact

Fractal combines decades of industry experience with AI, engineering and design capabilities to solve high-value decisions across Consumer Packaged Goods, Retail, Technology, Media and Telecommunications, Healthcare and Life Sciences, Financial Services, Insurance and other sectors. 

Client-first partnerships built
around decisions

We start with the business impact a client needs and work backward to the decisions, data, algorithms and systems required to deliver it. Dedicated client teams combine technical, domain and functional expertise to scale successful solutions across functions and geographies. 

Trust reflected in advocacy

Our Net Promoter Score reached 78 in FY26, continuing a multi-year record of strong client advocacy. Clients value our responsiveness, business understanding and communication, and expect us to keep bringing new ideas and perspectives. 

Trust reflected in advocacy

Our Net Promoter Score reached 78 in FY26, continuing a multi-year record of strong client advocacy.
Clients value our responsiveness, business understanding and communication—and expect us to keep bringing new ideas and perspectives. 

6.4%

Of revenue invested in R&D

68

Patents granted and applied for

Proprietary platforms and solutions including Cogentiq and Vaidya.ai

Investing ahead of enterprise needs

Fractal invested 6.4% of revenue in research and development during FY26. Our teams pursue emerging areas including generative AI, agentic AI, quantum computing and computational neuroscience, converting research into proprietary platforms, products and reusable assets.

Positioned for the next phase of growth

Our long-term strategy is built around five priorities that strengthen client impact, accelerate innovation and support sustainable growth.

1

Help clients transform with AI

Enable Must Win Clients to transform their businesses through AI.

2

Accelerate client success

Scale impact through Cogentiq and reusable AI assets.

3

Partner with AI leaders

Build strategic partnerships with leading AI platform companies.

4

Build an AI-native workplace

Strengthen our capabilities and culture to remain an AI-native organization.

5

Drive growth through M&A

Pursue disciplined acquisitions that expand capabilities and market presence.

decisioning cycle-weeks

Advancing AI responsibly

Fractal’s approach combines responsible AI practices, secure use of enterprise data, clear controls and accountability with a broader commitment to people, environmental stewardship and community impact.

Listen to the article.

Recognition and achievements

Select Fractal accolades

Leader

The Forrester Wave: Customer Analytics Services Q2, 2025

Representative vendor

Gartner Hype Cycle for Consumer Goods, 2026

Great Place to Work

Great Place to Work® across four regions: India (9th year), USA (5th year), UK (5th year) and UAE (2nd year)

Recognition and achievements

Select Fractal accolades

Leader

The Forrester Wave: Customer Analytics Services Q2, 2025

Representative vendor

Gartner Hype Cycle for Consumer Goods, 2026

Great Place to Work

Great Place to Work® across four regions: India (9th year), USA (5th year), UK (5th year) and UAE (2nd year)