Featured Solutions
Analytics helps insurers:
- Reduce customer acquisition costs through more efficient and effective targeting and content
- Drive sales through personalized prospect and customer interactions with the most relevant offerings
- Develop and institutionalize the next level of customer segmentation
Analytics helps insurers:
- Reduce acquisition costs by channel and segment
- Use the right channels to optimize the customer experience
- Enable greater cross-selling and up-selling opportunities through sending the right information to agencies/brokers
- Identify and promote the most profitable agencies
Analytics helps insurers:
- Reduce underwriting time and expenses
- Determine the optimal pricing structure to maximize profitability
- Build better pricing frameworks and reduce leakage
- Identify the right cases for straight through processing
Analytics helps insurers:
- Reduce cost per claim
- Pay out the correct amount
- Enhance claims experience
- Set the right reserves using better severity estimation
- Improve fraud detection
Analytics and automation help insurers:
- Reduce cost of operations
- Optimize resources and time of operations
- Automate key operational processes
Analytics helps insurers:
- Identify key drivers of customer satisfaction and effort
- Increase retention via proactive engagement of those most likely to leave
- Prioritize the most valuable customers
Our Thinking
AI as a key tool for the insurance industry in times of natural catastrophes
Natural catastrophes and related insurance claims are a complex challenge for insurers globally. The unstructured data and near impossible inspection conditions cause delay and stagnate processes. Image and Video Analytics [IVA] is the answer insurers are looking for!
How AI and analytics can stabilize the outlook for P&C insurance
The insurance industry has taken one of the biggest hits during the COVID. Find how AI and analytics is helping to reduce losses and improve performance for the P&C insurers.
How to measure the ROI of AI
As business leaders look to capitalize on AI opportunities, they are asking, how to predict the future returns for AI projects. Where should the investment be targeted, and what kind of capabilities can enable better performance?
Case Studies
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0 min. readReimagining the claims experience
Looking to produce better customer experiences, reduce costs and create more efficient workflows? Data is the key.
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2 min. readTackling road accidents with behavioral science
Behavioral science informed design helps drive non-conscious change reducing road accidents by 46%
The Big Picture Moradabad Bareilly Expressway (MBEL) is a 121 km stretch of the National Highway 24 (India) that has been operational since January 2015. Within the span of the first 9 months, there was a record of...
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2 min. readDecoding and influencing mis-selling
How behavioral sciences enabled a leading Insurance company to unearth integrity issues within their sales staff and design interventions that enabled reduce mis-selling.
The Big Picture The Insurance industry relies heavily on a large number of sales-staff who sell insurance policies after face-to-face discussions with prospects. This large private sector insurance company was no...
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0 min. readThe art of conversation
See how our automated solutions improved customer service for a leading general insurance firm.
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2 min. readUse data to identify ideal premiums and non-renewable policies
A home insurer uses machine-learning to selectively target potentially profitable business.
The Big Picture A major home insurer sought to grow its policy book by selectively targeting potentially profitable business. The company wanted to predict non-catastrophic losses per household per year using home...
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3 min. readMatch individuals across data sources without a unique key
A credit bureau matches individuals across data sets to extract real-time information.
The Big Picture A leading credit bureau provided analytics and intelligence support to local credit rating agencies. The company had access to multiple data sources, such as bank data, voter IDs, and tax returns, from...
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2 min. readImprove customer claims experiences using advanced analytics
A P&C insurer creates a claims analytics roadmap to implement advanced analytics solutions.
The Big Picture A leading P&C insurer wanted to build a market-leading analytical foundation. This would help it rapidly and profitably capture whitespace growth opportunity and identify ‘micro-drivers’ of...
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2 min. readGain early alerts and insights if metrics deviate from business goals
An insurer develops an early alert system to identify results that deviate from business goals.
The Big Picture A major P&C insurer wanted to develop an early alert system for tracking deviations from its goals and benchmarks in its business portfolio. This involved developing a guided analytics dashboard to...
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3 min. readTrack customer journeys across insurance functions
An insurer creates a data lake to help capture the entire customer journey.
The Big Picture A leading insurer wanted to track customer journeys across insurance functions and also optimize contact center operations. The company’s existing data was relational in nature, and even though it...
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3 min. readManage data size and complexity with a single data delivery platform
An insurer streamlines data extraction and consumption by developing a single data delivery platform.
The Big Picture A leading insurer was faced with a data delivery challenge. It had an internal system for collecting policy quotes data across various lines of business. Although the data was very rich for analytical...
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4 min. readEffectively prioritize and deploy analytics initiatives
An insurer prioritizes analytics initiatives and deploys analytics models built on best practices
The Big Picture: A leading financial services and insurance company had limited knowledge in cutting-edge insurance analytics. The company wanted to address two key challenges: First, the company did not know how to...
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0 min. readWeathering the storm of customer calls
Learn how our customer genomics platform helped a major US insurer predict the likelihood and reasons behind calls, reducing costs and improving the customer experience.
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2 min. readModernizing the policy and claims systems for a large P&C insurer
Business challenge Businesses worldwide are collecting, analyzing, and using data to streamline operations, better understand their A leading property and casualty (P&C) insurer wanted to modernize its policy and...
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3 min. read
A large UK general insurer optimizes its call center operations using GenAI
Summary Our client, one of the UK’s largest general insurance companies, offers consumers and businesses a wide range of insurance products, including motor, home, business, travel, and more. They faced challenges...
Our People
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Anindya Sengupta
Client Partner, Insurance and Healthcare
- Thought leader in driving business transformation through AI, Engineering, and Design
- Expert in solving business problems and implementing solutions across the insurance and healthcare value chain using advanced AI/ML techniques
- Guide solution design and client value realization for insurance and healthcare practices
- Thought leader in driving business transformation through AI, Engineering, and Design
- Expert in solving business problems and implementing solutions across the insurance and healthcare value chain using advanced AI/ML techniques
- Guide solution design and client value realization for insurance and healthcare practices
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Onil Chavan
Client Partner and Global Capability Head – Claims
- Leads the consulting relationships in area of AI and big data for insurance clients
- Expert in helping clients manage their customer experience, optimize KPIs, and leverage business performance insights across value chain
- Help insurers realize scaled top/bottom line impact from analytics
