In uncertain times, businesses need to adopt an adaptable, digital-first approach. Digital transformation is well underway for many forward-thinkers, as AI and machine learning enable better decision making at speed.

The big question is: should we buy a commercial, off the shelf product for our digital transformation, or build one in-house using our own teams and partnerships?

When weighing up their choices, it’s easy to focus on quantifiable metrics such as skill, costs, and time. But in doing so, key strategic advantages can be missed.

In this paper we declutter the decision-making process, exploring the 6 critical dimensions that should influence this decision, and establish a conceptual framework that will ease decision making, whatever your challenge.

The 6 steps to decision-making

Follow this critical framework when deciding whether to buy or build.

Buy vs Build

Visibility

How volatile is your challenge?
How likely is it to evolve rapidly?

Buy vs Build

Risk

There are risks when purchasing a COTS (Commercial Off-The-Shelf) product. Have you considered supplier dependency, scale and removal?

Buy vs Build

Cost and time

The two most prevalent factors. What will the financial and labour implications be of each solution?

Buy vs Build

Impact

Have you considered the impacts beyond the financial, such as long-term business impact or potential competitive advantages?

Buy vs Build

Skill

What if your off the shelf solution needs to be significantly modified? Does your company have the skill sets to shape a solution to its own needs?

Buy vs Build

Putting it all together

Have you considered the impacts beyond the financial, such as long-term business impact or potential competitive advantages?

Buy vs Build

Visibility

How volatile is your challenge?
How likely is it to evolve rapidly?

Buy vs Build

Impact

Have you considered the impacts beyond the financial, such as long-term business impact or potential competitive advantages?

Buy vs Build

Risk

There are risks when purchasing a COTS (Commercial Off-The-Shelf) product. Have you considered supplier dependency, scale and removal?

Buy vs Build

Skill

What if your off the shelf solution needs to be significantly modified? Does your company have the skill sets to shape a solution to its own needs?

Buy vs Build

Cost and time

The two most prevalent factors. What will the financial and labour implications be of each solution?

Buy vs Build

Putting it all together

Have you considered the impacts beyond the financial, such as long-term business impact or potential competitive advantages?

Download the whitepaper

Find out how to use these decision dimensions to meet your unique challenges.

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Meet our experts

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Rama Ravikanth

Engagement Manager, CPG

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Vishranth Chandrasekha

Senior Consultant, CPG

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Saurbah Srivastava

Principal, CPG

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Shivani Gupta

Senior Project Manager

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Sagar Shah

Client Partner

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Tanay Kumar

Senior Consultant