Playbook: Redefining banking in the pandemic age

The banking sector will be one of the most critical players in the post COVID-19 world and has the power and responsibility to orchestrate a strong global response to the emerging economic implications. Banks are now starting to move beyond just ensuring business continuity, and are beginning to develop new capabilities to guide customers, partners, and the larger society through the crisis and beyond.

To navigate through these challenging times, we recommend initiatives to support customers, manage the business, reinforce confidence in the organization, and support in strengthening the economy and society.