The COVID-19 pandemic has reduced the need for a physical store, and created a 25% surge in e-commerce, bringing new cohorts to the digital marketplace viz boomers and Gen-Xs. This change in behavior is here to stay. The retail industry is also on a burning platform for digital transformation, changing investments for a predominantly online business. Find the six operating solutions, leveraging the power of AI, data engineering, and human-centric design to enable efficient operations, transformative solutions, and ideas for pivoting to the novel economy.
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