The pandemic is resulting in a systemic change in consumer behavior towards digital, and they expect their banks to provide seamless, empathetic, and relevant service experience as they have been used to in branches. Banks have been dabbling with efforts to provide frictionless digital customer experience, and Covid-19 has accelerated a number of banks’ attempts to do this at scale. Our Automated Insights for Digital Evolution (AIDE) solution is being deployed to identify and eliminate friction points, detect root causes and enable the completion of customer journeys, leading to fast and significant increase in conversion rate, number of products per customer, and complaint resolution along with a reduction in cost to serve.
Capabilities
AI and Data Engineering>
Scaling analytics and AI with enterprise IT
MLOps>
Delivering continuous machine learning models & automation pipelines
Finance Analytics>
Transforming enterprises through finance intelligence
Dimension>
Solving Complex, Unstructured Problems
FinalMile>
Behavior Architects
Customer Experience>
Activating digital moments
Supply Chain>
Resilient, Agile, Purpose-driven
FAA>
Fractal Analytics Academy
Responsible AI>
Powering AI with responsible deployment
Quantum Computing>
New dimensions of computing power
IME>
Derive deeper marketing insights
Solutions
AIDE>
Automated Insights for Digital Evolution
Foresient>
Forecasting at scale
Consumer Hub>
Consumer insights platform
Concordia>
Accelerated data to decision transformation
Revenue Growth Management>
Scalable, Usable, Adaptable
AI @ Scale>
Powering AI with Big Data
Image & Video Analytics>
Innovators for computer vision
Text Analytics>
Machine learning and Natural Language Processing
Trial run>
Better Decisions Through Business Experimentation