Continuous monitoring through natural language search & discovery

Executives need to be on top of the constantly shifting environment. A central business nerve center that is powered by data; a single source of truth that will give a clear understanding of how different channels are reacting to the crisis, studying the recovery graph, whether it would be sharp or prolonged, and how will the consumers change.

We have curated a solution so that you stay on top to monitor the evolving effect of Covid-19 on your business and strategize your countermeasures.

To enable this: acts as your central nerve for your business. It helps you understand and interpret data on the go by combining strong external signals like different channels reacting to crises, recovery path, and enterprise data to give you a complete picture.

Rapid insight support to businesses with Analytics Response Center (ARC)

Bringing together AI, Engineering, and Design, the Analytics Response Center (ARC) builds rapid solutions to update revenue/churn forecasting, detect newer patterns of fraud, reduce waiting and handling time metrics for contact centers, and disseminate insights at speed. It helps build clear communication lines to identify and prioritize requirements, establishing a single source of truth.

The banking sector will be one of the most critical players in the post COVID-19 world and has the power and responsibility to orchestrate a strong global response to the emerging economic implications. Banks are now starting to move beyond just ensuring business continuity, and are beginning to develop new capabilities to guide customers, partners, and the larger society through the crisis and beyond.

To navigate through these challenging times, we recommend initiatives to support customers, manage the business, reinforce confidence in the organization, and support in strengthening the economy and society.

Customer request triaging

An effective way to enable clients to respond decisively, effectively and with confidence is handling workflow through triage. The crux of customer request triage is sorting jobs into multiple levels of effort required. Our approach to organize and manage workflow is achieved by:

Data annotation

  • Build an exhaustive list of intents that could include all customer queries and resolutions
  • Group similar queries, requests, and tasks into categories

Model development

  • Develop a mechanism to verify and validate the manual labeling and categorization of user intent
  • Create a baseline model to understand the predictive power within the chat logs


  • Analyze the model outputs to classify and prioritize intents to improve routing effectiveness as well handle the volume surge
Optimization of online customer experience

The pandemic is resulting in a systemic change in consumer behavior towards digital, and they expect their banks to provide seamless, empathetic, and relevant service experience as they have been used to in branches. Banks have been dabbling with efforts to provide frictionless digital customer experience, and Covid-19 has accelerated a number of banks’ attempts to do this at scale. Our Automated Insights for Digital Evolution (AIDE) solution is being deployed to identify and eliminate friction points, detect root causes and enable the completion of customer journeys, leading to fast and significant increase in conversion rate, number of products per customer, and complaint resolution along with a reduction in cost to serve.

Leading in a Time of Crisis

Thursday, June 18 |11:30 am EST


  • Dr. Marshall Goldsmith
  • Srikanth Velamakanni
  • Pranay Agrawal

Dr. Marshall Goldsmith is the only two-time Thinkers 50 #1 Leadership Thinker in the World. He has also been recognized as the World’s #1 Executive Coach and a Top Ten Business Thinker for the eight consecutive years. He is a #1 New York Times bestselling author of Triggers, MOJO and What Got You Here Won’t Get You There.

In this webinar session, Marshall will provide coaching advice on leadership techniques that are especially suited to today’s challenging times. He will also build upon the philosophy to help participants learn how to make the best of what is and maintain peace and happiness in the face of adversity. Dr. Goldmith will discuss ‘pragmatic optimism’ – the balance between facing the hard reality that exists and planning for a better future.

Lead your way out of the pandemic

Helping CXO’s in solving top of the mind problems :

  • What should I be focusing on to stabilize my business operations?
  • How can I keep my remote workforce motivated and productive?
  • How do I coordinate my team activities during the pandemic?
The groundbreaking way to search lungs for signs of COVID-19
Karnataka introduces Covid-19 tracking platform built by Nasscom
Oman’s Ministry of Health launches ‘Tarassud+’