The omnichannel commerce was rapidly reducing the physical store, pushing it into an app on a smartphone. The COVID-19 pandemic, brought a further 25% surge in e-commerce led by online grocery and brought new cohorts into the digital marketplace, viz the boomers and Gen-Xs. The change in behavior is now here to stay.

The current situation has also brought in a sharp focus on the supply chain as our lifeline. To meet consumer demand, we have come to expect  frontline people to be available at the store like never before, even as retailers are setting up express delivery services to cover the last mile.

It is important to keep the supply lines running to meet customer demand while ensuring the safety and security of the customers and frontline people. The retail industry also has a burning platform for digital transformation, changing investments for a predominantly online business.

Here are six operating solutions that leverage the power of AI, data engineering, and human-centric design to enable efficient operations in the short term; also find a series of transformative solutions and ideas for pivoting to the novel economy.

The COVID-19 outbreak has created a massive disruption in how we make, sell, and consume products, some of it having a lasting impact on the CPG industry. The immediate imperative for the industry is to pivot to consumer demand in their trusted brands, ensure the safety of their frontline staff, and keep a close watch on their working capital. Besides, we also need a plan for the emerging changes in human behavior- how we work, socialize & shop and torque our pace of digital transformation.

In these times of social distancing and lockdowns to efficiently run integrated operations, we recommend seven winning strategies by leveraging the power of AI, data engineering, and design.

Among the many shades of the crisis, the media consumption has gone through a complete change. Where at one point at-home entertainment options like digital, TV, gaming to see an upswing as ‘lockdown behavior’ results in habit formation, there is a new trend forming in customer management strategy. Find more about this changed world.

 

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The COVID-19 outbreak has created a massive disruption in how we make, sell, and consume products. The immediate imperative for the industry is to pivot to consumer demand in their trusted brands, ensure the safety of their frontline staff, and keep a close watch on their working capital. Besides, we also need a plan for the emerging changes in human behavior- how we work, socialize & shop and torque our pace of digital transformation.

 

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In a recent survey of U.S. financial institutions, “less than 45% of retail banks and credit unions felt they had a high or very high degree of readiness in mobile technologies and digital platforming, with approximately 20% stating they had low or a very low level of readiness.” Find how a digital roadmap will be a critical first step in this journey.

 

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Qure.ai has developed AI powered virtual care solutions that can identify people at high-risk of COVID-19, much before they reach the hospital emergency rooms. The platforms help track, manage and prioritise the testing and improve diagnosis of COVID-19. The solutions have been adapted to today’s unprecedented and changing situation.

  • COVID-19 progression monitoring tool – qXR
  • Pandemic Response Care Platform – qScout

Before we see the potential rebound after the pandemic has slowed, we might see some severe short-term implications. There will be a retrenchment in outlook, reduced investments in modernization, as survival instincts trump the drive to prosperity. Although, the future for the ICT industry is here, only the savviest businesses will bring it to its full potential.

 

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Retail is at the inflection point, making it clear that the consumer shopping experience will be part of a ‘new normal, and not return to the past normal. We explore the role data & analytics will play to sustain and flourish in this new retail experience.

 

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ainyc overview

Organizations today are banking on AI for their toughest business challenges. Be it big or small, every problem has become an AI problem. It is becoming more and more relevant and ubiquitous. Although AI has become an indispensable component of all solutions and problem solving, it is not a self-sufficient component.

The larger the business, the larger are their problems and that too at worldwide complexity and a scale of millions of consumers. AI comes to rescue while solving these problems and delivering higher value, but that alone is not enough. Building pipelines to drive decisions in real-time and solving these problems by making humans behave the way we want to behave have become extremely crucial elements in problem solving.

AI Transformation

Fractal hosted the 6th Annual Client Advisory Board (CAB) event on October 9-10 in Boston at the Four Seasons Hotel. This private, invitation-only event was designed as a cross-industry and cross-functional learning forum to share insights and practical tips between CAB Members and Fractal.

This year’s CAB that focused on helping businesses better leverage AI, was attended by 35 Members from Fortune 500 companies spanning a wide-range of industries including CPG, financial services, healthcare, insurance, telecom, technology, retail, hospitality and more. More than 10 industry speakers including keynote speaker – Brian Christian, Author, Algorithms to Live By and The Most Human Human provided insights and shared their perspective with peers.
ai.dxb overview

AI has taken centerstage in the boardroom discussions and is amongst the most talked about technology in CXO’s business lexicon. AI deployments have grown substantially year-on-year. As more businesses realize the significance of AI, adoption within the enterprises will become mainstream and will enable businesses derive more transformative business impact.

How can you unlock and accelerate the emerging opportunities created through artificial intelligence?

Fractal Analytics’ ai.dxb workshop is a premier and one of its kind industry event. This is an engaging session of thought leaders from multiple industries – Banking, Insurance, Telecom, Airlines, Hospitality, CPG etc., and will focus on how organizations can transform and cover the journey from Business Intelligence (BI) to Artificial Intelligence (AI). Thought provoking key note session and engaging panel discussions will ensure that you get to know the topical understanding of AI across multiple fronts.

Fractal Analytics’ ai.dxb will be held in Dubai on October 23rd.  The event will help you understand the power of AI, its applicability and provide practitioners view to transform from business Intelligence to Artificial Intelligence. This will be an engaging forum and will provide you with an opportunity to interact, collaborate, learn and network with key industry stakeholders from several leading organizations.

ai series

What happens when the world’s best minds come together and experience the best of Artificial Intelligence? A surge of new possibilities. At CAB, executive-level visionaries and thought leaders connect at a common platform from diverse industries, and together we explore new avenues and try to a build a better world for humankind. CAB is an annual event hosted by Fractal to share, learn and collaborate with global giants to envision their future.

It’s a platform for seamless collaboration of intelligence and imagination, learning from each other. Our collaboration creates this culture of imagination where Fractal’s role is to power every human decision. Giving every leader the power to re-imagine the VUCA world.
About CAB 2015

Fractal hosted the 3rd Annual Client Advisory Board event on September 9-10 in Chicago at the W Lakeshore Hotel. This was a private, invitation-only event comprising analytics-focused executives among select Fractal strategic clients. The CAB is designed to share insights and learning between Members and Fractal to facilitate our clients in getting Analytics a seat at the C-suite table and drive enterprise-wide adoption of analytics. The end goal of our collective mission is to leverage data, analytics and technology to drive stronger customer loyalty and business performance within the Fortune 500 clients we serve.

“I want to call out how unique this event is. A lot of us get to go to best practices groups, a lot of us get to go to supplier summits, a lot of us get to provide feedback at a kind of an advisory board. Being able to do all three intermixed in a way that I think provides value in 360 degrees is really unusual.” “I think the way this event is run, the content that you have is a clear reflection of your culture and a company that is both getting to know itself and clear about what it stands for. And being able to have this level of transparent conversation with this volume of employees present, I would argue is also particularly unique and I consider particularly positive.” Reed Cundiff General Manager, Customer and Market Research Microsoft.

Powering every human decision in the enterprise

Fractal hosted our 4th annual Client Advisory Board event on September 28-29 in Chicago at the Swissotel Chicago. This private, invitation-only event comprised senior executive analytics thought leaders among Fractal’s strategic clients, representing some of the world’s most valued brands representing, in aggregate, over $600 billion of annual revenue.

The CAB was designed as a cross-industry and cross-functional learning forum to share insights and learning between Client Advisory Board Members and Fractal to facilitate enhanced data-driven decisions and enterprise-wide adoption of analytics. The event also served to help Fractal become an even better strategic partner toward achieving our mission to power every human decision in the enterprise among the Fortune 500 clients we serve.

The event content was comprised of keynotes, a panel and workshops with the following themes:

  • Shared key trends in analytics and artificial intelligence (AI) and how these approaches are transforming our world
  • Revealed new applications of Deep Learning (form of AI) among Member industries to shift from gut decisions to algorithms that drive faster, more accurate, and more effective decisions
  • Share their views on the key drivers of analytics success within Member enterprises including: how to organize and which people are needed, the importance of data acquisition, influencing the C-Suite to drive the analytics mandate, and influencing business users to adopt analytics, by considering:
  • Members shared case studies on successful analytics implementations and lessons learned
  • Discussed the key considerations in building an analytics roadmap and adoption plan
Partner with tomorrow

Fractal hosted the 5th Annual Client Advisory Board event on September 27-28 in Boston at the Mandarin Oriental. This private, invitation-only event comprised senior executive analytics thought leaders among Fractal’s strategic clients, representing some of the world’s most valued brands representing, in aggregate, over $500 billion of annual revenue.

The CAB was designed as a cross-industry and cross-functional learning forum to share insights and learning between Client Advisory Board Members and Fractal to facilitate enhanced data-driven decisions and enterprise-wide adoption of analytics. The event also served to help Fractal become an even better strategic partner toward achieving our mission to power every human decision in the enterprise among the Fortune 500 clients we serve.

The event content was comprised of keynotes, panels and workshops with the following themes:

  • Shared use cases where artificial intelligence (AI) is enabling people to make better decisions and what are the key success requirements of AI approaches that can enable human interactions
  • Reviewed the key components of the AI roadmap, covering how to develop and operationalize AI algorithms within the enterprise to drive competitive advantage
  • Discussed what it takes to build executive buy-in for AI, design data strategies, deploy experimentation, and scale solutions that drive widespread internal and external user adoption
  • Members shared case studies on their journey to define, implement and drive adoption of AI and the role data and analytics played to transform their business
  • Revealed the AI Maturity Diagnostic Survey results that provided a general benchmark on how well organizations are prepared to leverage AI